Location
London

Hours
Full Time (hours not specified)

Salary
Negotiable

About the Role
The Salesforce Innovation Center (SIC) Senior Analyst plays a key role in creating meaningful customer experiences that enhance and accelerate customers' business goals during SIC Engagements. This involves facilitating the planning, preparation, and execution of engagements while adhering to global best practices and procedures. Working closely with Strategists and Account Executives, you will organize and manage the overall customer experience, ensuring seamless execution and high customer satisfaction.

Responsibilities include understanding customer business objectives and AE goals to deliver exceptional experiences, partnering with Strategists to meet success criteria, managing meeting logistics such as scheduling, catering, and room readiness, coordinating on-site logistics with various support teams, preparing and analyzing engagement surveys to improve programs, and supporting growth initiatives across SIC teams. You will also leverage Salesforce tools and dashboards to capture and share key metrics and KPIs.

This dynamic role is ideal for someone interested in marketing, program management, sales events, and productivity, with a strong focus on customer satisfaction and operational excellence.

Experience
Minimum 3 years of functional experience in sales meetings or executive briefings. Customer-facing and/or event management experience is highly desirable.

About you
- Commitment to delivering seamless customer experiences and high customer satisfaction
- Flexibility and curiosity to adapt to evolving customer expectations
- Strong problem-solving skills with the ability to assess when escalation is needed
- Diplomatic and a lateral thinker who enjoys teamwork and collaboration
- Ability to work autonomously with creativity and attention to detail
- Excellent written and verbal communication skills with exceptional grammar, spelling, and punctuation
- Fluent in English
- Strong logistical skills and experience working with executive and sales management as well as multiple stakeholders
- Familiarity with Salesforce applications, dashboards, and reporting is a key differentiator

Qualifications
No specific formal qualifications required; focus is on relevant experience, skills, and a proactive attitude.