Location
London, Covent Garden

Hours
Full Time - 40 hours per week

Salary
Competitive salary (details available upon application)

About the Role
The Senior Assistant Business Manager is a true brand ambassador, embodying the Charlotte Tilbury values. You will be enthusiastic about meeting and exceeding targets, driving outstanding team performance through motivation and leadership. Customer experience is at the core of your approach, constantly seeking innovative ways to engage and satisfy customers. Working collaboratively alongside the Business Manager, you will support seamless day-to-day operations on the counter. You will drive financial results to meet and exceed targets and key performance indicators, support in setting individual and team sales objectives, and communicate these effectively to the Retail Artists.

You will demonstrate entrepreneurial spirit, acting as a specialist among retail artistry brands with genuine enthusiasm and commitment to the company’s success. Leading by example, you will promote exceptional customer service and create memorable customer experiences. Coaching and providing feedback to the team will ensure Charlotte Tilbury standards are consistently achieved in both service and artistry.

Additionally, you will extend exceptional customer service beyond the store by driving the customer database for direct marketing opportunities. You will implement individual and team development plans, conduct regular reviews encouraging two-way feedback and coaching, and foster a positive, cooperative team culture through meetings and collaborative management. You will propose plans, events, and activities to unlock commercial success, maintain impeccable visual merchandising, counter cleanliness, and hygiene standards, and uphold flawless grooming standards, inspiring your team to be the best versions of themselves.

Charlotte Tilbury is a fast-paced, dynamic, and ever-evolving environment where agility, ambition, and passion for excellence help teams thrive. This role offers the opportunity to be part of a global beauty phenomenon and contribute to a brand that empowers confidence and creativity worldwide.

Experience
Retail management experience with a proven track record of driving sales and team performance.

About you
A genuine passion for the beauty industry and commercial acumen. Strong people management and strategic planning skills. You are entrepreneurial, motivated, and able to inspire and lead a team to deliver exceptional customer experiences. You thrive in a fast-paced, dynamic environment and are eager to grow and innovate within a global brand.

Qualifications
While specific qualifications are not listed, candidates should demonstrate the capabilities needed for the role, including leadership, communication, and a commitment to excellence in retail management and customer service.