Location
London

Hours
12 Months Fixed Term Contract / Secondment Opportunity
You will be expected to work every Saturday and Sunday, including two Sundays per month, with evening and public holiday shifts.

Salary
£42,912 - £44,235 (Pro rata)

About the Role
Be a leader in the UK’s most awarded Markets Service. With 22 national awards in just seven years, Hackney’s Markets, Shop Fronts & Street Trading Service is best-in-class and setting the standard. From Ridley Road to Broadway, our markets power local economies, cultural pride, and sustainable growth.

As a Senior Markets Service Officer, you will lead from the front, shaping the next chapter and making every trading day count. You will be on-site for the majority of your week, managing day-to-day market operations to ensure smooth running, excellent customer service, and high standards.

Your responsibilities will include coaching officers and crews to deliver confident, values-led service; supporting traders with licences, pitch support, queries and set-up; driving commercial growth by increasing occupancy and supporting new traders; monitoring compliance, resolving issues, and escalating enforcement where needed; leading income recovery by reducing arrears and supporting fair trading; and reporting defects, obstructions and urgent risks to protect the public realm.

You will represent Hackney to residents, businesses, and enforcement partners, playing a vital role in one of London’s most vibrant public-facing services.

This role blends commercial insight, service leadership, and public engagement, helping to shape an inclusive, safe, and sustainable future for trading across the borough.

Why This Role Matters
Hackney’s markets are more than places to shop — they are community hubs where small businesses grow and cultural identity thrives. This role ensures those values are protected every day.

Key projects you may contribute to include Hackney’s Zero Plastic Markets, Black History Month Markets, Youth Takeovers, seasonal events, trader recruitment campaigns, inclusive licensing initiatives, and emergency response and operational resilience during peak trading and events.

This is not a desk job. It is a role for people who love being out there, leading change where it matters most — in our streets, stalls, and communities.

Why Join Us?
- 22 national awards in 7 years including LGC, NABMA, APSE and Hackney Stars
- Nationally recognised and internationally referenced for innovation and sustainability
- Home of the UK’s first Zero Plastic Markets
- A service that puts people first — for staff, residents and businesses alike
- Progression built-in: these roles exist because our people move up

We are a diverse, inclusive and anti-racist employer committed to celebrating diversity and creating a workplace where everyone feels valued, included and involved.

Experience
- Proven frontline or operational leadership experience, ideally in markets, retail, events, hospitality, enforcement or public services
- Strong commercial awareness and confidence to grow income and pitch occupancy
- Experience managing licensing, inspections, trader engagement and on-site resolution

About You
- A trusted presence in public space and a relationship-builder
- Committed to fairness, sustainability and public service
- Excellent communication skills, both face-to-face and in writing
- Digital literacy and confidence using Microsoft Office, CRM systems and tablets
- Comfortable with outdoor working, manual handling, and physical movement across sites

Qualifications
No specific qualifications are stated; however, competency-based questions will be part of the application process to demonstrate your skills, knowledge and experience.