Location
London

Hours
Full Time

Salary
Competitive, commensurate with experience

About the Role
We are Salesforce, the Customer Company, inspiring the future of business with AI, Data, and CRM. Guided by our core values, we help companies across every industry blaze new trails and connect with customers in transformative ways. We empower you to be a Trailblazer—driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as a platform for positive change, you belong here.

Salesforce Professional Services delivers strategic engagements that define transformational opportunities and articulate clear execution plans for complex enterprise change programs. We partner with executive-level customer leaders to establish business goals and deploy strategies that unlock the full value of the Salesforce platform across people, process, and technology.

As a Senior Services Sales Solutions Manager, you will drive pre-sales solutioning and engagement shaping for enterprise customers, including multi-cloud transformational programs. Partnering closely with Sales and Account Partners, you will lead pre-sales discovery, translate customer outcomes into viable high-level solution designs, and author detailed Statements of Work (SOWs), technical estimates, and delivery roadmaps. You will ensure seamless alignment between commercial strategy, delivery viability, and customer value realization, establishing a foundation for execution success and rapid mobilization.

Key Responsibilities
- Lead pre-sales discovery workshops with executive and technical stakeholders to identify core business challenges, define target outcomes, and design viable implementation strategies.
- Prescriptively structure large, complex professional services engagements, establishing clear scope boundaries, delivery assumptions, and success metrics aligned with Salesforce best practices.
- Partner with Solution Architects and Business Strategists to validate functional and technical viability during the pre-sales cycle.
- Co-own deal architecture and pricing strategies with Account Partners, balancing commercial targets, risk mitigation, and customer value.
- Author comprehensive Statements of Work (SOWs), defining deliverables, staffing models, timelines, and commercial terms in collaboration with Legal and Revenue Recognition teams.
- Develop accurate resource estimation models, delivery timelines, and margin structures to ensure operationally sound engagement models.
- Serve as a trusted advisor to C-level executives, articulating digital transformation roadmaps and complex services solutions through compelling narratives.
- Lead executive presentations, proposal defenses, and formal RFP responses for strategic enterprise opportunities.
- Align diverse stakeholder interests across customer business/IT leadership and internal sales, legal, and delivery teams into cohesive commercial agreements.
- Orchestrate seamless hand-offs from pre-sales to delivery teams, ensuring complete transfer of technical scope, risk assessments, and customer commitments.
- Mentor team members and contribute to the continuous improvement of services sales playbooks, scoping frameworks, and solutioning assets.

Experience
- 10+ years delivering enterprise consulting services, with 7+ years focused on the Salesforce platform ecosystem.
- 5+ years leading pre-sales scoping, technical estimation, and SOW creation for complex, enterprise-grade SaaS engagements.
- Demonstrated expertise in deal architecture, pricing negotiation, risk management, and formal SOW development within an enterprise software environment.
- Proven ability to build advisory relationships, facilitate executive alignment workshops, and present transformation roadmaps to C-level stakeholders.
- Functional and technical understanding of cloud architecture and the broader Salesforce product portfolio.
- Ability to travel as needed based on client and project requirements.

About you
- Strategic thinker with strong communication and leadership skills.
- Comfortable working with executive-level stakeholders and cross-functional teams.
- Detail-oriented with a focus on operational excellence and customer value.
- Collaborative mindset with a passion for mentoring and continuous improvement.

Qualifications
- Bachelor's degree in Computer Science, Software Engineering, Information Technology, or related technical field, or equivalent practical experience.
- Preferred: Active Salesforce certifications such as Salesforce Certified Administrator, Sales Cloud Consultant, Service Cloud Consultant, or Agentforce Specialist.
- Preferred: Experience managing multi-million dollar digital transformation programs or complex multi-cloud implementations.
- Preferred: Familiarity with enterprise agile frameworks, project management methodologies, and professional services automation (PSA) tools.