Location
London

Hours
Full Time

Salary
Negotiable

About the Role
Salesforce is the #1 AI CRM, where ambition meets action and innovation is a way of life. We are seeking a Senior Solution Architect to join our Professional Services team within the Public Sector pillar of our Customer Success Group. In this role, you will lead one or more workstreams in complex enterprise customer engagements, partnering with key collaborators to drive and achieve the vision while delivering key outcomes. You will serve as a hands-on advisor, leveraging your interpersonal skills, Salesforce product knowledge, industry experience, and consulting expertise to deliver customer return on investment.

As a trusted advisor, you will co-create the vision with customers and lead execution, driving difficult conversations and removing roadblocks to implement business strategies. You will analyze issues to identify root causes and corrective actions, communicating effectively with technical and business stakeholders at all levels, including C-suite executives. Day-to-day, you will engage with product owners, business process owners, and technical teams to understand requirements and craft comprehensive solutions.

You will be a custodian of the Professional Services Methodology, ensuring standard processes are followed and collaborating with Customer Success and Product teams to maximize value delivery. Additionally, you will contribute to thought leadership internally and externally, supporting the growth and expertise of the community.

Key responsibilities include serving as a trusted client advisor, leading initiatives to grow the consulting practice, guiding customers in deploying new technologies, managing risks, negotiating solutions, reviewing project direction, and driving program vision aligned with Salesforce platform capabilities.

Join us to shape the future of AI-driven customer success and workforce transformation at Salesforce.

Experience
- Defining system architecture landscapes, identifying gaps, and delivering comprehensive solutions to achieve business outcomes.
- Leading discovery sessions, defining business requirements, writing user stories, and providing detailed system and functional designs.
- Detailing business processes and wire-framing system designs using tools such as process flow diagrams, UML, and sequence diagrams.
- Presenting complex concepts clearly to diverse audiences.
- Strong communication skills, both written and verbal.
- Ability to work independently and collaboratively as part of a team.
- Willingness to adopt AI-native ways of working and utilize AI tools to enhance delivery.
- Available for regional and occasional international travel.

About You
- Resourceful and entrepreneurial thinker with strong problem-solving skills.
- Detail-oriented and quick learner of new concepts, business models, and technologies.
- Skilled in facilitating difficult conversations and driving customer acceptance.

Qualifications
- 7+ years working with Salesforce technologies preferred.
- Relevant Salesforce certifications such as Administrator, Sales Cloud, Service Cloud, Agentforce Specialist, and Data 360 are a plus.
- Experience with Agile methodologies and frameworks like SAFE.
- Background in business process analysis and design.
- Experience collaborating with strategic delivery teams.
- Deep functional and business knowledge of industries, preferably Public Sector.
- Experience mentoring and guiding junior consultants.
- Exposure to adjacent clouds (Experience Cloud, MuleSoft, Marketing Cloud), ERP, and platform-native automation is advantageous.