Location
Central London

Hours
Full Time

Salary
Negotiable

About the Role
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action, tech meets trust, and innovation is a way of life. We are seeking multiple Senior Solution Architects to join our Professional Services team within the Customer Success Group. In this role, you will lead one or more workstreams in complex enterprise customer engagements, partnering with key collaborators to drive and achieve the vision while delivering key outcomes. You will serve as a hands-on advisor, leveraging strong interpersonal skills, technical knowledge, Salesforce product expertise, industry experience, and consulting skills to deliver customer return on investment.

As a Solution Architect, you will co-create the vision and lead execution with customers, facilitate difficult conversations, remove roadblocks, and ensure successful implementation of business strategies. You will analyze issues to identify root causes and corrective actions, communicate effectively with technical and business stakeholders including C-suite executives, and engage with customer product owners and technical teams to understand requirements and craft comprehensive solutions.

You will be a steward of the Professional Services Methodology, ensuring standard processes are followed, collaborating with Customer Success and Product teams, and contributing to thought leadership both internally and externally. This role offers the opportunity to shape transformational engagements that drive meaningful business change through Salesforce technology.

Experience
- Defining system architecture landscapes, identifying gaps between current and desired states, and delivering comprehensive solutions to achieve business outcomes.
- Leading discovery sessions, defining business requirements, writing user stories, and providing detailed system and functional designs.
- Detailing business processes and wire-framing system designs using tools such as process flow diagrams, UML, and sequence diagrams.
- Strong presentation skills with the ability to clearly articulate rationale to diverse audiences.
- Rapid learning and application of new concepts, business models, and technologies.
- Effective written and verbal communication skills.
- Resourceful and entrepreneurial problem-solving mindset.
- Willingness to travel regionally and occasionally internationally as needed.

About you
- Collaborative with strong communication skills, capable of teaching sophisticated concepts and thinking creatively and prescriptively across client organizations.
- Proactive in identifying and managing risks, committed to resolving issues fully.
- Skilled in negotiating solutions to complex problems with customers and partners.
- Able to lead customer expectations and maintain program direction to ensure extendable and maintainable solutions.

Qualifications
- Relevant Salesforce certifications and consulting experience are a plus but not required.
- Experience with Agile methodologies and frameworks such as SAFe.
- Background in business process analysis and design.
- Experience collaborating with strategic delivery teams.
- Deep functional and business knowledge of industries or verticals.
- Experience mentoring and guiding junior consultants.
- Exposure to CRM/ERP systems in sales, service, or marketing contexts.