Location
London

Hours
Full Time

Salary
Negotiable

About the Role
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. Innovation isn’t a buzzword — it’s a way of life. The world of work is evolving, and we seek Trailblazers passionate about bettering business and the world through AI, driving innovation, and upholding Salesforce's core values.

The Agentic Excellence Manager (P2C Strategy & Innovation) will join a high-impact team responsible for strategic transformation, operational excellence, and AI innovation across Salesforce's Prospect to Cash (P2C) ecosystem. This role requires a strategic transformation leader who can identify business challenges, convert them into AI opportunities, rapidly validate solutions, and build the case for enterprise-scale adoption.

The P2C Agentic Excellence function ensures every AI tool and capability in the seller's ecosystem is governed for quality, discoverable, trustworthy, and scaled for impact. This role defines how Salesforce turns distributed agentic innovation into trusted, measurable P2C value at enterprise scale.

Key Responsibilities:
- Act as a trusted strategic advisor to VP/SVP leadership, shaping multi-year transformation strategies and recommending practical execution paths.
- Analyze complex Prospect to Cash workflows to identify friction, simplify processes, and translate priorities into actionable solutions.
- Champion adoption of emerging AI technologies including Agentforce, generative AI, intelligent automation, and agentic workflows to augment human capability and improve productivity.
- Partner with GTM teams to uncover business problems and identify AI-driven innovation opportunities, applying frameworks like Jobs to Be Done and rapid prototyping.
- Establish AI governance standards ensuring capabilities are trusted, effective, and enterprise-ready.
- Lead structured experimentation to validate solutions, define success metrics, and use data-driven insights to guide innovation.
- Define measurable business value from AI and transformation initiatives, building evidence-based business cases.
- Build alignment across diverse teams and senior stakeholders using data-driven storytelling.
- Bring operational discipline to fast-moving innovation environments through effective rhythms, prioritization, and decision frameworks.

Experience
- 5+ years leading complex, cross-functional initiatives, business transformation, management consulting, or enterprise business analysis.
- Domain expertise in Prospect to Cash (P2C) processes, sales operations, enterprise quote-to-cash workflows, or complex system implementations.
- Hands-on experience with generative AI, agentic platforms, low code/no code tools, or AI-assisted development environments.

About you
- Demonstrated ability to evaluate complex business models, simplify workflows, write actionable requirements, and use data to solve operational challenges.
- Active understanding of modern AI capabilities and a track record of applying emerging technologies to drive operational efficiency.
- Solution-oriented mindset with strong consultative and problem-solving skills.
- Proven ability to define program goals/KPIs, leverage data for business cases, and deliver measurable outcomes.
- Outstanding communication, storytelling, and relationship-building skills with demonstrated leadership and influence.
- Highly entrepreneurial, flexible, innovative, and able to act decisively in a fast-paced environment.

Qualifications
- Experience with Salesforce platform and AI tools such as Claude CoWork, ClaudeCode, Cursor, Codex, Agentforce is a plus.
- Certifications in PMP, Agile/Scrum, or formal Business Analysis (e.g., CBAP) are advantageous.
- This role demands a blend of management consulting agility, analytical rigor, AI fluency, and strategic execution.