Location
London - The Hoxton, Shepherd’s Bush

Hours
Flexible shift patterns including days and nights, weekdays and weekends to support the duty management team as required

Salary
Negotiable

About the Role
We are looking for a confident and experienced Assistant Front Office Manager to join us at The Hoxton, Shepherd’s Bush. You will assist the Front Office Manager in the overall management of the Front of House team, providing a naturally friendly, helpful, and responsive level of service for our guests. Your role will involve supporting the running of the day-to-day Front Office, leading and inspiring receptionists to create a memorable, effortless Hox experience from arrival to departure.

You will be the eyes and ears of the Front Office, leading by example, coaching and developing the team to feel empowered and confident in delivering top guest experiences. You will support Duty Managers and collaborate closely with Hoxton teams to set selling strategies and ensure maximum occupancy.

In the absence of the Front Office Manager, you will deputise and assist with Head of Department tasks. You will contribute to business success by managing rates, overbooking levels, and ensuring a full and happy house. You will also ensure smooth operations, maintain high standards, and work with the team to resolve any issues.

Your responsibilities will extend to compliance, departmental budgeting, and building strong relationships with wider heads of department and Hoxton teams. The Hoxton Shepherd’s Bush is located in the heart of a vibrant and diverse neighbourhood, featuring 237 playfully designed bedrooms, a central wraparound bar and terrace, and an all-day restaurant serving Thai American comfort food.

Experience
Previous experience in hospitality, ideally in a Duty Manager or Assistant Front Office Manager role, is an advantage but not essential. Experience with Opera or similar front desk operating systems and knowledge of GDS is a plus.

About you
You are passionate about providing great and memorable guest experiences, whether for guests staying with us or visiting for food and drink. You have demonstrated experience in coaching and developing teams, and you handle a variety of guest requests successfully. You embrace a positive, ego-free work environment, enjoy working collaboratively, and are open to trying new approaches. You want to be part of a hardworking, supportive team that values fun and camaraderie.

Qualifications
While specific qualifications are not detailed, a passion for hospitality and team development is essential. A positive attitude and willingness to contribute to a dynamic team environment are key.