Location
London

Hours
Full Time

Salary
Negotiable

About the Role
We are looking for an Assistant Front Office Manager to join our TRIBE community as we launch our first TRIBE hotel into the London market in the summer of 2022. TRIBE is designed for a new type of traveller, offering unapologetically modern hotels that mix mainstream style with bespoke, eye-catching, and iconic pieces. The result is a bold and fun environment delivering a high-end experience at a fair price, providing everything you need and nothing you don’t.

In this role, your curious, caring, and conscious attitude will be essential in curating the TRIBE experience, defined by authenticity and a commitment to seamless, functional service that makes life easier for guests.

Your responsibilities will include organising team schedules, handling staff issues, authorising leave, interviewing, hiring, and training new employees. You will evaluate employee performance, provide guidance, and manage department-specific initiatives ensuring completion within scope, time, and budget. You will fill in for absent employees and assist teams to successfully complete projects.

Maintaining a high and consistent standard of customer service is key, alongside applying knowledge of emerging trends to inform purchasing and inventory decisions. You will manage the departmental budget, monitor front office expenses, prepare monthly management reports on customer feedback, bookings, and cancellations, and keep updated records.

Supporting, training, and supervising front office staff, night managers, and guest service managers will be part of your daily tasks. You will ensure all customer-related tasks are handled accurately and promptly to enhance guest experience, assist with customer complaints and special requests, troubleshoot emergencies, and maintain a tidy front desk stocked with necessary materials.

Additionally, you will ensure proper mail distribution, compliance with company policies and security requirements, and support Guest Services Managers in greeting and welcoming guests.

Join us and be part of an innovative, fast-growing international group committed to building a global brand and offering a creative and rewarding work environment.

Experience
Ability to remain productive in a high-pressure environment. Thorough knowledge of customer service, office management, and basic bookkeeping procedures. Experience with Opera, Knowcross, and Resaweb systems is advantageous.

About you
Excellent communication and people skills. Good organizational and multitasking abilities. Strong problem-solving skills and diplomacy to handle complaints and emergencies calmly. Confident decision-maker with a sense of ownership and pride in your performance and its impact on the company’s success. Customer-centric team player and critical thinker.

Qualifications
Proficiency in English (oral and written). Solid knowledge of MS Office, particularly Excel and Word. Good telephone skills.