Location
Novotel London Bridge, London SE1 9HH, close to the South Bank with Tate Modern, The Shard and St Paul's Cathedral nearby.

Hours
Morning and/or evening shifts, weekends and occasional night shift cover.

Salary
Negotiable

About the Role
Support the Room Division Manager in the daily operation of the Front Office to ensure high standards of guest service, efficient team performance and smooth hotel operations. Assist in managing reception and guest services, supervise and motivate the Front Office team to deliver excellent guest experiences. Ensure compliance with hotel and brand standards, handle guest enquiries, feedback and complaints professionally. Support staff training, onboarding and performance management. Monitor room allocations, arrivals, departures and VIP/guest requirements. Assist with cash handling, daily reports and Front Office administration. Collaborate closely with Housekeeping, Maintenance and other departments to maintain smooth operations. Act as manager on duty when required, making operational decisions in the absence of the Room Division Manager. Promote a positive team culture and ensure a welcoming guest experience throughout the hotel.

Additional Information
Benefits include training and development programmes, discount card for Accor hotels worldwide, complimentary stays in UK hotels (Bonus Breaks, subject to T&C), meals on duty, uniforms and dry cleaning, recommend a friend scheme, Employee Advisory Service, and discounts with shops and hotel partners such as Europcar and Merlin Entertainment.

Experience
Previous Front Office or hotel supervisory experience is required.

About you
Strong leadership and communication skills. Excellent customer service and problem-solving abilities. Good organisational skills with attention to detail. Ability to work under pressure and manage changing priorities. Professional, approachable and confident manner.

Qualifications
Good knowledge of hotel systems and Microsoft Office.