Location
Novotel London Bridge, London SE1 9HH - close to the South Bank with Tate Modern, The Shard and St Paul's Cathedral nearby.

Hours
Morning and/or evening shifts, weekends and occasional night shift cover.

Salary
Negotiable

About the Role
Support the Room Division Manager in the day-to-day operation of the Front Office to ensure a high standard of guest service, efficient team performance and smooth hotel operations. Assist in managing daily Front Office activities including reception and guest services. Supervise, support and motivate the Front Office team to deliver excellent guest service. Ensure compliance with all hotel and brand standards, procedures and requirements. Handle guest enquiries, feedback and complaints professionally and efficiently. Support staff training, onboarding and performance management. Monitor room allocations, arrivals, departures and VIP/guest requirements. Assist with cash handling, daily reports and other Front Office administration. Collaborate closely with Housekeeping, Maintenance and other departments to ensure smooth operations. Act as manager on duty when required, making operational decisions in the absence of the Room Division Manager. Promote a positive team culture and ensure the hotel consistently delivers a welcoming guest experience.

Additional Benefits
Training and development programmes
Discount card for use in Accor hotels worldwide
Complimentary stays in UK hotels (Bonus Breaks - subject to T&C)
Meals on duty
Uniforms and dry cleaning
Recommend a friend scheme
Employee Advisory Service
Discounts in shops and hotel partners including Europcar and Merlin Entertainment

Experience
Previous Front Office or hotel supervisory experience is required.

About you
Strong leadership and communication skills.
Excellent customer service and problem-solving abilities.
Good organisational skills and attention to detail.
Ability to work under pressure and manage changing priorities.
Professional, approachable and confident manner.

Qualifications
Good knowledge of hotel systems and Microsoft Office.