Location
West London (Please note this premises has no step free access)

Hours
Flexible working

Salary
£14.80 per hour plus 12.07% annual leave accrual

About the Role
We are seeking a compassionate and dedicated Relief Bank Support Mentor to join our team based in RBKC to support residents with multiple and complex needs including mental health, substance use, homelessness, and/or offending backgrounds. You will provide person-centred support to help residents overcome personal barriers and achieve their goals. Working within a residential setting, you will help create a safe and comfortable environment that residents can call home during their time in the service.

Key responsibilities include:
- Creating tailored support plans through one-to-one sessions, group sessions, and multi-agency meetings
- Supporting residents to achieve their desired goals and outcomes
- Empowering residents to make decisions and take control over their lives by fostering an enabling environment
- Encouraging independence and progress through engaging activities such as movie nights, arts and crafts, brunch club, and fully funded day trips
- Monitoring residents’ wellbeing with regular welfare checks and responding to incidents or emergencies
- Collaborating closely with the team to ensure excellent service delivery, including supporting caseloads and other tasks as needed
- Keeping support plans updated on online portals
- Recognising signs of deteriorating mental or physical health and initiating appropriate interventions to prevent crises or risks

Experience
- Experience working with people from complex backgrounds and/or a good understanding of the sector, particularly relating to multiple and complex needs

About you
- A genuine passion for supporting individuals facing homelessness, mental health challenges, and substance use
- Ability to build rapport and trusting relationships in a professional setting
- Adaptable and flexible approach to meet diverse support needs
- Empathy and compassion towards residents and their challenges
- Intermediate IT skills, including Microsoft Office and other software, with ability to learn and adapt
- Willingness to work flexible hours to meet the needs of the service and residents
- Ability to promote the service and provide outreach-based support, liaising effectively with stakeholders
- Understanding of social marginalisation and the varied needs of people with multiple and complex needs
- Alignment with the organisation’s values of Ambition, Empowerment, Inclusivity, and Transparency

Qualifications
No specific qualifications are stated; however, relevant experience and alignment with the role requirements are essential.