Location
Romford - Unfortunately there is no step free access available at this service.

Hours
37.5 hours per week on a rolling rota between Monday to Sunday, 20:00 - 09:30. You may be required to work outside these hours as per service requirements, including bank holidays and evenings.

Salary
£28,800 per annum

About the Role
We are seeking a Night Support Worker to join our night team in supporting the rehabilitation and reintegration of male residents and participants into the community. You will provide pathways, support, and appropriate interventions to enable successful resettlement. Collaboration with internal and external partners and agencies is essential to achieve positive outcomes.

Our Complex Needs Accommodation offers supported accommodation, bespoke person-centred care and support, and intensive housing management services for adults with specific accommodation and well-being needs. You will ensure the smooth running of the night service by conducting welfare checks, supporting residents, and managing any issues that arise. The role also involves completing administrative tasks and providing thorough handovers with day staff and managers to maintain consistent service.

Key responsibilities include:
- Ensuring the safety and wellbeing of residents and participants at all times
- Empowering residents to take control of their lives and meet personal goals
- Planning activities to engage residents with others, communities, and opportunities
- Building trusting professional relationships through tailored one-to-one sessions, group activities, and wellbeing check-ins
- Being a reliable team member by completing handovers for night colleagues to ensure seamless service delivery

Experience
Experience working with people from complex backgrounds and/or a good understanding of the sector, particularly relating to multiple and complex needs and homelessness.

About you
You will have a genuine passion and purpose to help people, challenge stigma, and make a real difference. A team player driven to provide high-quality care and support, with effective communication skills to build rapport with individuals from diverse backgrounds. Compassionate, supportive, and empowering, able to form positive and motivational relationships.

Additional qualities include:
- Empathy and understanding of the challenges faced by residents
- Ability to use, learn, and adapt to IT at an intermediate level, including Microsoft Office and other software
- Flexibility in working patterns to meet service and resident needs
- Ability to promote the service and provide outreach-based provision
- Effective liaison and partnership working with stakeholders
- Awareness of social marginalisation related to multiple and complex needs
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Qualifications
Not explicitly stated; however, relevant experience and alignment with values are essential.