Location
Royal Borough of Kensington and Chelsea (RBKC), a short walk from Ladbroke Grove (Circle and Hammersmith) station. Please note the service does not have step-free access.

Hours
22.5 hours per week, Monday to Sunday on a rota between 09:00 - 17:00 and 13:00 - 21:00. You may be required to work bank holidays, evenings, and additional hours outside the core pattern (Wednesday, Saturday, Sunday) to meet service and resident needs.

Salary
£28,800 (Full Time Equivalent)

About the Role
We are seeking a compassionate and dedicated Support Mentor to join our team supporting residents with multiple and complex needs including mental health, substance use, homelessness, and offending backgrounds. You will provide person-centred support to help residents overcome personal barriers and achieve their goals within a residential setting, creating a safe and comfortable home environment.

Key responsibilities include:
- Creating tailored support plans through one-to-one sessions, group sessions, and multi-agency meetings
- Supporting residents to achieve their desired goals and outcomes
- Empowering residents to make decisions and take control of their lives by fostering an enabling environment
- Facilitating engaging activities such as movie nights, arts and crafts, brunch club, and fully funded day trips to support healing and independence
- Monitoring residents’ wellbeing through regular welfare checks and responding to incidents or emergencies
- Collaborating closely with the team to ensure excellent service delivery, including supporting caseloads and other tasks as needed
- Keeping support plans updated on online portals
- Recognising signs of deteriorating mental or physical health and initiating appropriate interventions to prevent crisis or risks

Experience
Experience working with people from complex backgrounds and/or a good understanding of the sector, particularly relating to multiple and complex needs.

About you
- A genuine passion for supporting individuals with multiple and complex needs including homelessness, mental health, and substance use
- Ability to build rapport and trusting professional relationships
- Adaptable and flexible approach to meet diverse support needs
- Empathy and compassion for residents facing various challenges
- Intermediate IT skills, including Microsoft Office and other software
- Willingness to work flexible hours to meet service and resident needs
- Ability to promote the service and provide outreach, working effectively with stakeholders
- Understanding of social marginalisation and the diverse needs of people with complex challenges
- Alignment with the organisation’s values of Ambition, Empowerment, Inclusivity, and Transparency

Qualifications
Not explicitly stated; however, relevant experience and alignment with values are essential.