Location
Havering, close to Harold Wood Elizabeth Line station. Please note this service does not have step free access.

Hours
Monday to Sunday; 12.5 hour shifts, either day or night, flexible to service requirements.

Salary
£14.80 per hour plus 12.07% annual leave accrual

About the Role
We have an exciting opportunity for a Support Coach to join our new Independent Approved Premises (IAP) covering the day shift on a rolling rota. You will play a key role in supporting residents who have left prison and are based within a residential setting to reintegrate into the community. You will develop and engage with residents to produce tailored support plans that address their individual needs for successful rehabilitation and reintegration. Your role includes identifying their needs, goals, and skills, and supporting and motivating them to achieve their potential. You will encourage engagement with activities and the community, providing tools and resources to improve life skills management. The service prioritises public protection and effective risk management.

Key responsibilities include:
- Ensuring the safety and wellbeing of residents and participants at all times
- Engaging with residents to ensure adherence to their license conditions, including planning activities to connect them with others, communities, and opportunities
- Being a valued and reliable team member, completing handovers for night colleagues to ensure seamless service
- Building trusting professional relationships with residents to help them achieve goals and aspirations through tailored one-to-one sessions, group sessions, in and out of service activities, and wellbeing check-ins
- Empowering residents to take control of their lives and meet personal goals

Experience
- Experience working with people from complex backgrounds including ex-offenders, mental health, substance misuse, or challenging behaviours, or a good understanding of the sector
- Ability to manage own caseload, determine priorities, and use initiative
- IT proficiency with basic Microsoft skills and ability to learn new software programs

About you
- Passionate about making a difference and contributing to safer communities
- Able to work proactively in a fast-paced environment with resilience to challenges
- Comfortable working both independently and as part of a team
- Skilled at building trust and rapport with people from diverse offending histories
- Positive outlook used to support others
- Cultural awareness, self-awareness, and openness to personal growth and feedback
- Alignment with values of Ambition, Empowerment, Inclusivity, and Transparency

Qualifications
- Understanding and/or practical application of key legislation regarding social care, housing, criminal justice, and mental health