Location
This role is based in Balham, London. The service is a short walk from Clapham South Station (Northern Line Underground). Please note, this service does not have step free access.

Hours
Flexible working hours

Salary
£14.80 per hour plus 12.07% annual leave accrual

About the Role
We are seeking a Relief Bank - Complex Needs Recovery Worker to join our team at Penrose Focus. In this role, you will support residents with a history of forensic mental health issues and co-morbid substance misuse disorders. Residents range from high risk to low support, and your aim will be to provide tailored, person-centred support to help them reintegrate into the community.

You will identify individual resident needs and deliver support through one-to-one sessions, group work, and multi-agency meetings. Your role includes helping residents build skills and confidence, signposting to external services such as drug rehabilitation and psychological therapy, and assisting with practical needs like benefits applications and medical appointments.

Key responsibilities include monitoring wellbeing, conducting welfare checks, responding to incidents, building trusting relationships, and fostering a safe, non-judgmental environment. You will contribute to support plans, risk assessments, case reviews, and liaise with police and probation officers as required. Your work will empower residents to make informed decisions and take control of their lives, supporting access to primary healthcare and mental health services.

Join us in our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

Experience
- Previous professional or lived experience supporting people with forensic mental health and complex needs, ideally in mental health or residential settings
- Experience working with individuals with complex backgrounds including ex-offenders, substance misuse, mental health challenges, or challenging behaviour
- Understanding of housing and social needs related to this client group

About You
- Genuine passion for supporting people with complex needs including forensic mental health
- Self-motivated and proactive in managing your own time during busy or quiet periods
- Ability to work collaboratively as part of a team and align with our values of Ambition, Empowerment, Inclusivity, and Transparency
- Ability to engage and build rapport with people from diverse backgrounds, empowering them to achieve personal goals
- Empathy, compassion, and creativity in supporting individuals through their challenges
- Intermediate IT skills including Microsoft Office and other software
- Flexibility to adapt working patterns to meet service and resident needs
- Ability to promote the service and provide outreach, working effectively with external stakeholders
- Awareness of social marginalisation and the complex needs of the client group

Qualifications
Experience in mental health or support work is desirable but not essential as full training will be provided.