Location
London

Hours
Casual / Flexible shifts

Salary
£1,300 annual bonus plus competitive compensation package including service charge

About the Role
At Sofitel London St James, we redefine luxury by creating a unique blend of refined elegance and playful indulgence. As a Casual Bar Waiter/Waitress, you will deliver exceptional food and beverage service across the hotel’s award-winning outlets, including the St James Bar. You will ensure a consistently high level of guest experience, upholding Sofitel’s standards of luxury, elegance, and personalised service.

Working closely with the St James bar team, you will ensure the smooth and efficient running of your area and promote a service of excellence to our guests. You will be attentive to customer needs throughout all service periods, maintaining professionalism and focus on customer satisfaction. You will attend all briefings before each service, have thorough knowledge of all menus and beverage products, and maintain the highest standards of cleanliness and presentation.

Responsibilities also include stock control and price updates in conjunction with your Manager, correct posting of guest checks on Micros, cashiering duties, and adherence to all Standard Operating Manuals. You will present yourself punctually, properly dressed in the correct uniform, and maintain excellent personal hygiene. Attendance at training and departmental meetings is required to ensure full awareness of relevant information.

Compliance with licensing laws, food safety, health & safety, and fire regulations is essential. Flexibility to carry out other reasonable duties, including redeployment to alternative departments as needed, is expected to meet business and customer service demands.

Join a team that values diversity, encourages professional growth, and recognises individual contributions, offering exceptional training, development opportunities, and a supportive workplace culture.

Experience
Previous experience in a bar or luxury hospitality environment is required. Strong knowledge of food, cocktails, wines, and spirits is essential.

About you
You must have excellent customer service skills with a polished, professional manner and the ability to thrive in a fast-paced, high-standard service setting. Impeccable presentation and attention to cleanliness are vital. You should be flexible, attentive, and committed to delivering a high level of guest satisfaction.

Qualifications
Knowledge of licensing laws, food safety, and POS/cash handling is required. A commitment to ongoing training and adherence to company standards is expected.