Location
London

Hours
Full Time (hours to be confirmed)

Salary
Negotiable

About the Role
Raffles London at The OWO on London’s Whitehall unites the allure and heritage of Raffles with one of the world’s most historic addresses, synonymous with luxury, glamour, and extraordinary adventure. This fine Grade II* listed Edwardian building has been transformed into 120 rooms and suites along with 85 exceptional branded residences. The OWO destination features nine restaurants and three bars, including one by signature chef Mauro Colagreco, alongside the Guerlain spa and Pillar Wellness, and a 600-seat grand ballroom, The Whitehall, perfect for special occasions and events.

As a Commis Waiter in The Drawing Room, you will work alongside chef de rangs supporting them during service with food pick up, table service, clearing tables, station refills, and drink service. You will be responsible for polishing and maintaining glassware and crockery, keeping the back of house neat and tidy, and working closely with the back of house team to ensure clean plates and flatware are always available. You will also support the barista and hosts when required.

Your duties include delivering food orders rapidly and accurately with explanations of each dish, acting as a liaison between Front and Back of House, assisting with table setting, checking in with customers for additional orders or refills, and ensuring food safety standards are met. You will also commit to sustainable practices daily and may be required to perform additional duties or work in different departments as assigned.

Health and safety is paramount; you will be expected to report hazards immediately, be familiar with fire, emergency, and bomb procedures, and promote a safe working environment for all.

Experience
Ability to communicate clearly and efficiently in English, both verbal and written. Proven track record of surprising and delighting guests. Experience working under pressure and within a team environment is essential. Previous experience in a luxury hotel environment working with LQA, Forbes 5* or equivalent standards is desirable.

About you
Enthusiastic and committed to delivering the best service and experiences possible. Detail oriented with strong time management skills and the ability to multitask while maintaining a professional appearance. Flexible and able to respond to a range of work situations. Works well within a team and demonstrates a positive attitude.

Qualifications
Strong knowledge of menu and products served. Ability to explain dishes professionally and knowledgeably. Commitment to sustainable practices and health and safety standards. Willingness to learn and support colleagues across departments.