Location
London

Hours
Full Time - rotational shifts including days, nights, weekends and holidays

Salary
£14.80 per hour (Day rate), £15.30 per hour (Night rate)

About the Role
As a Day and Night Hotel Team Member, you will work independently to oversee hotel operations, ensuring guests receive exceptional service from arrival to departure. Your varied duties will include checking guests in and out, handling reservations, preparing drinks and food items such as pizza, setting up breakfast service, cashiering, answering phones, overseeing security and health and safety, and performing basic cleaning tasks. You will welcome and assist guests during night hours with a friendly and professional approach, perform night audit tasks including balancing daily financial transactions, and collaborate with other departments to prepare for the next day’s operations. Maintaining a clean and organized front desk area and adapting to various situations with a proactive attitude are essential. This role offers the opportunity to be part of the Accor network, with benefits including the ALL Heartist Card for discounts, free night stays, training and development, international career opportunities, and more.

Experience
Experience in a similar role ideally within a hotel environment. Proficiency in property management systems such as OPERA Cloud is preferred.

About you
Flexibility to work rotational shifts including nights, weekends, and holidays. A positive attitude with the ability to work well within a team and independently. Commitment to delivering high levels of guest service. Smart and professional appearance. Excellent communication and interpersonal skills. Strong organizational skills and attention to detail. Proactive attitude with problem-solving abilities. Ability to multitask in a fast-paced environment.

Qualifications
Basic knowledge of computer systems and hotel management software. Eligibility to live and work in the UK with documented evidence as required by law.