Location
London

Hours
Shift timings: Early - 7:00am to 3:18pm, Late - 3:00pm to 11:18pm, Night - 11:00pm to 7:18am, with occasional middle shifts from 10:00am to 6:18pm on weekends

Salary
Day shifts - £14.80 per hour
Night shifts - £15.30 per hour

About the Role
At ibis London Blackfriars, our mission is to create memorable moments for our guests by connecting hearts from arrival to farewell. As a Front Office Team Member, you will provide quality service by responding promptly, efficiently, and courteously to guest requests during check-in, check-out, and throughout their stay. You will maintain control of guest and hotel accounts ensuring all payments and charges are accurate, and uphold strict security procedures regarding credit transactions, room keys, and guest confidentiality.

You will maintain communication between guests and hotel departments, document messages accurately, assist with reservation calls, and promote hotel facilities to maximise sales through sound product knowledge and selling skills. Additional duties will be assigned by management as needed.

Health and safety are paramount; you will comply with Accor’s policies including safe manual handling, use of protective equipment, reporting hazards, and maintaining hygiene standards. You will also participate in risk assessments, contribute to the hotel’s rehabilitation program, and ensure all equipment is used correctly and maintained.

Following Accor Brand Standards and departmental procedures, you will ensure smooth shift handovers and efficient system use, reporting any issues and suggesting improvements. You will deliver friendly, professional service, lead by example, and work collaboratively with colleagues to achieve departmental and hotel goals. You will actively promote special offers and hotel facilities, embodying Accor’s values and customer vision to offer the best service to our customers.

Experience
Previous experience working at reception is preferred but not essential. Knowledge of Opera Cloud is advantageous but not required.

About you
Good organizational skills and the ability to work effectively in a team environment. You should be proactive, customer-focused, and able to handle guest interactions with respect, sensitivity, and professionalism. A positive attitude towards learning and personal development is essential.

Qualifications
No formal qualifications are required for this position.