Location
London

Hours
Full Time - 24-hour operational schedule with flexibility as required

Salary
Negotiable

About the Role
Join Raffles London at The OWO, a landmark Grade II* listed Edwardian building that blends heritage with luxury. As Deputy Executive Housekeeper, you will manage and lead the entire housekeeping and laundry departments, overseeing stock control, budgeting, and personnel. You will support the housekeeping team to deliver consistently outstanding guest service, maintain the highest standards of cleanliness, and foster a motivated and intuitive workforce. Acting as an ambassador for Raffles London, you will work closely with the Housekeeping Trainer to identify training needs and ensure compliance with training deadlines.

Your responsibilities will include overseeing department budgets, ordering, stock control, recruitment, onboarding, and staff development. You will conduct quality audits, manage room setups, ensure adherence to grooming and safety standards, and support VIP arrivals and special events. You will also collaborate with other departments to maintain the highest standards throughout the hotel and residences. In the absence of senior management, you will take on additional responsibilities and contribute to other departments as needed.

This role requires leadership under pressure, promoting creativity and innovation within the team, and ensuring strict adherence to health and safety regulations. You will play a key role in maintaining the exceptional standards that define Raffles London and contribute to creating unforgettable guest experiences.

About Raffles London
Raffles London at The OWO on Whitehall offers 120 rooms and suites, 85 branded residences, nine restaurants, three bars, a Guerlain spa, and a grand ballroom. The hotel is steeped in history and luxury, providing culturally enriching and intellectually stimulating experiences while respecting local communities and heritage.

Why Join Our Team?
Enjoy 28 days holiday plus additional days for service, staff meals, free uniform dry cleaning, employer pension contributions, enhanced sick and parental pay, life assurance, employee assistance programs, season ticket loans, cycle to work scheme, colleague gifting, paid days off for moving or charity, tailored learning and development, fun team events, employee discount cards, and worldwide development opportunities across Accor’s portfolio.

Raffles Values
Respect, Belonging, Integrity, Empowerment, Excellence - values that guide our culture and commitment to diversity and inclusion.

Experience
Proven track record of delivering high levels of service under pressure. Previous housekeeping and supervisory experience is desirable. Experience within luxury hotel environments working with LQA, Forbes 5* or equivalent standards is an advantage.

About you
Enthusiastic and committed to offering the best service and experiences possible. Exceptional communication and customer service skills, both written and spoken. Strong time management skills with the ability to multitask while maintaining a professional appearance. Willingness to contribute to a 24-hour operational schedule when required. Ability to lead and motivate a team, maintaining composure under pressure and encouraging innovation.

Qualifications
Essential qualities include enthusiasm, commitment, and a passion for excellence. Formal qualifications are not specified but a professional attitude and willingness to learn and develop are critical.