Location
London

Hours
Full Time - hours to be discussed

Salary
Negotiable

About the Role
The Savoy is one of the world's most iconic hotels, renowned for outstanding service excellence since 1889. As Duty Manager within the Front Office department, you will play a key role in overseeing the guest experience, liaising between departments, and managing challenging guests and situations. Reporting to the Front Office Manager, you will ensure exceptional service standards are maintained and operational incidents are handled efficiently and discreetly. Your responsibilities will include managing the reception team, supporting training needs, assisting with check-in and check-out processes, greeting VIP arrivals, and contributing to departmental objectives such as maximizing occupancy and enhancing the hotel's reputation. You will also be involved in achieving key performance indicators including upselling, loyalty enrolments, and revenue per stay targets. This role requires a proactive approach to guest service and the ability to work effectively in a fast-paced luxury environment.

Additional Information
We offer a competitive salary and benefits package including pension and life assurance, 31 days holiday (increasing to 33 days after 5 years), cashback schemes for wellbeing and healthcare expenses, and special rates across Accor, Fairmont, and Raffles hotels worldwide. Additional perks include complimentary stays at The Savoy after probation, 50% discounts at our bars, restaurants, spa, and florist, laundry services, gym facilities with Virgin Active membership discounts, employee assistance programmes, annual optician reimbursements, English language classes, and various local discounts. We also provide an interfaith prayer room, wellness room, and cycle to work scheme to support colleague wellbeing.

Experience
Proven experience in a similar role within a fast-paced luxury environment is essential.

About you
- Passionate about delivering highly personalised service
- Strong team player with excellent communication skills
- Able to perform well under pressure
- Excellent attention to detail

Qualifications
Relevant qualifications are advantageous but not explicitly required. Flexibility and willingness to multi-skill are important as you may be asked to undertake various tasks to meet guest and colleague needs.