Location
London

Hours
Full Time (hours to be confirmed)

Salary
Negotiable

About the Role
Join a hotel that is part of the Accor network, a global group with more than 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations. At Accor, we believe in you and the unique contribution you bring. There are many opportunities for development and advancement. Every gesture, smile, and action contributes to creating a positive and memorable impact for our customers, colleagues, and the planet. Together, we embody the vision of responsible hospitality. Become a Heartist® and let your heart guide you in this fast-paced world.

As a Reservations Agent, you are the start of an exceptional guest experience. You will make guests feel welcome and reflect the outstanding experience they expect upon arrival. Your responsibilities include:
- Organising and ensuring the quality of the room sales service by maximising occupancy rates and average room rates
- Collaborating closely with the Reservation Supervisor to achieve the highest profitability for the department and hotel
- Establishing excellent relationships with customers and playing an active role in ensuring customer loyalty
- Maximising department turnover based on occupancy and average room price
- Checking invoicing for no-shows and cancellations
- Responding to guest reviews and extranet messages
- Assisting the team with creating and delivering special touches to guests' rooms
- Covering the reception desk and performing back office tasks

Experience
Guest-focused personality is essential. Experience in reservations or customer service is highly valued.

About you
Excellent verbal and written communication skills.
Ability to manage multiple reservations, prioritise tasks, and meet deadlines.
Attention to detail.
Ability to handle booking changes, cancellations, complaints, and unexpected situations efficiently.
Adaptability to changing guest needs, occupancy levels, and business priorities.
Understanding of room rates, payment details, discounts, and basic calculations.

Qualifications
No specific qualifications required, but a positive attitude and willingness to learn are essential.