Location
London

Hours
Full Time - 24-hour operational schedule with flexibility required

Salary
Negotiable

About the Role
Join Raffles London at The OWO, a landmark Grade II* listed Edwardian building, as an Events Operations Manager. You will have full responsibility for the day-to-day running of event operations during each service period, ensuring that guest expectations are exceeded and any issues are swiftly resolved. This role involves coordinating events within the meeting rooms, leading pre-service team briefings, and working closely with event planners, sales teams, and clients to manage changes and special requests while meeting time-sensitive service targets. You will maintain exceptional guest communication and oversee the preparation and delivery of all events and meetings across the department. Working in close collaboration with planning, kitchen, bar, and events teams, you will anticipate and surpass guest expectations. Reporting to the Director of Events Operations, you will also ensure all operating equipment is functional, staffing levels are adequate, and supplies and uniforms are maintained. You will promote sales awareness within the department and act as the first point of contact for clients when necessary. Additional responsibilities include leading the team under pressure, encouraging innovation, and ensuring strict adherence to health and safety regulations. This is a unique opportunity to contribute to a luxury hotel environment renowned for its heritage, glamour, and exceptional service standards.

Experience
- Proven track record of providing high levels of service under pressure
- Experience in managing event function sheets and planning team tasks aligned with client requirements
- Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards is desirable

About you
- Exceptional communication and customer service skills, both written and spoken
- Strong time management skills with the ability to multitask while maintaining a professional appearance
- Ability to assist in creating and managing a positive departmental culture that results in guest satisfaction and high team retention
- Composure under pressure with leadership and guidance capabilities
- Willingness to contribute to a 24-hour operational schedule when required

Qualifications
- Fully conversant with Microsoft Office
- Knowledge of health and safety procedures including Fire, Emergency and Bomb protocols
- Commitment to maintaining safety and promoting health and safety awareness within the department