Location
London

Hours
Full Time - 24-hour operational schedule with flexibility as required

Salary
Negotiable

About the Role
Your role will be responsible for leading and managing the pastry kitchen operations within Raffles London OWO. You will ensure all food is produced and served in line with the Raffles standard of excellence whilst adhering to health and safety legislation. Working closely with all food and beverage outlet teams, you will ensure smooth and consistent service, pre-empting and delivering a luxurious and high-quality level of service while managing time and service targets. Collaborating with the executive pastry chef, you will develop and create seasonal menus for all Raffles outlets. You will provide training and mentorship to junior staff, assisting with their development and growth.

Responsibilities include ensuring steps of service, recipe standards, and cost control measures are met and adhered to; maintaining and running the pastry kitchen; training and managing the pastry kitchen team through setting targets, developing skills, and conducting regular one-on-ones and appraisals. You will communicate clearly and professionally with staff and guests, work closely with front of house and beverage teams, maintain stock control, and be involved in menu engineering to maximize kitchen sales potential.

You will take a leading role in menu and dish development, collate recipes, manage cost control, and implement seasonal menus. Maintaining discipline and mentoring junior staff, monitoring training progress, and participating in kitchen advancement projects are key aspects of the role. You will ensure correct storage, labelling, stock rotation, ordering of food and equipment, and report maintenance needs through proper channels. Additional responsibilities may include covering for line managers or senior employees and performing duties in different departments or restaurants as required.

As a hands-on leader and mentor, you will manage coaching and development of the kitchen team, attend management meetings, support troubleshooting and resolving guest challenges, and strive for high standards across the department. You will encourage creativity and innovation while recognizing employee contributions. Maintaining composure under pressure and providing guidance to the team is essential.

Health and safety responsibilities include reporting and rectifying hazards, being conversant with fire, emergency, and bomb procedures, ensuring safety of persons and property by adhering to laws and anticipating hazards, and promoting health and safety awareness within the department.

Raffles London at The OWO is a landmark destination combining heritage and luxury with nine restaurants, three bars, a Guerlain spa, wellness facilities, and a grand ballroom, offering a culturally enriching and intellectually stimulating environment.

Experience
Recent experience within a multi-outlet venue or 5-star hotel. Market knowledge of competitors and event industry trends. Strong food and beverage knowledge. Proven track record of providing high levels of service under pressure.

About you
Enthusiastic and committed to delivering the best service and experiences possible. Able to lead and work with a team. Detail-oriented and consistent. Exceptional communication and customer service skills, both written and spoken. Strong time management skills with the ability to multitask while maintaining a professional appearance. Willingness to contribute to a 24-hour operational schedule when required.

Qualifications
Essential: Demonstrated ability to lead and mentor a team. Strong knowledge of food production and pastry kitchen operations.
Desirable: Previous experience managing or supervising a team. Understanding of the luxury sector and UHNW customer expectations. Experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.