Location
London

Hours
Flexible shifts including evenings, weekends, and public holidays

Salary
Negotiable

About the Role
Join Accor, a global leader in responsible hospitality with over 45 brands, 5,600 hotels, and 10,000 restaurants across 110 countries. As a Food & Beverage Team Member, you will deliver excellent customer service across the hotel's food and beverage outlets. Your duties will include welcoming guests, taking food and drink orders, serving meals and beverages, preparing restaurant and bar areas, maintaining high standards of cleanliness and hygiene, processing payments, replenishing stock, and ensuring guests receive a friendly and efficient service in line with the hotel's standards. You will become a Heartist®, joining a supportive environment where you can grow, discover new professions, and pursue career opportunities locally or globally. Enjoy exclusive benefits, strong recognition, and the chance to create memorable experiences for customers, colleagues, and the planet.

Experience
Previous experience is not mandatory but excellent customer service and communication skills are essential.

About you
Friendly, professional, and approachable manner
Ability to work effectively as part of a team
Good organisational and time management skills
Ability to work in a fast-paced environment and remain calm under pressure
Flexible approach to working shifts including evenings, weekends, and public holidays
Good attention to detail and high standards of cleanliness and presentation
A positive attitude with a willingness to learn and support colleagues

Qualifications
Basic numeracy skills for handling payments and transactions
Knowledge of food hygiene and health & safety procedures (training provided where required)

Additional Benefits
Employee discounted rates in Accor Hotels worldwide
Excellent training and development opportunities within the hotel and throughout Accor worldwide
Complimentary meals on duty
Cycle to Work Scheme