Location
London, The Hoxton, Holborn

Hours
Full Time - Hours aligned with restaurant opening times, from breakfast through to dinner

Salary
Negotiable

About the Role
We are seeking a Floor Manager to join our team at Rondo, a relaxed neighbourhood restaurant in Holborn offering seasonal modern bistro dishes and great wines. Rondo is serious about food and drink but maintains a fun, welcoming vibe. Located in a Grade II-listed building with rich history, Rondo is part of The Hoxton hotel, a vibrant destination close to London’s premier shopping and entertainment districts.

As Floor Manager, you will ensure the restaurant and bar areas are Health & Safety compliant each shift, run daily briefings for the team, coordinate and manage the reservations system, and draft floor plans based on covers. You will support the Restaurant AGM and GM with food and beverage stock management, including ordering and stock counts, and assist with training on wine, food, and beverage menus.

Your responsibilities will also include cash handling and daily revenue reporting according to hotel SOPs, labour scheduling, overseeing service on the floor and bar, and ensuring the safe opening and closing of the restaurant. You will work closely with the culinary team on menus, service standards, and product availability to deliver an exceptional guest experience.

Experience
Proven experience in hospitality management with strong leadership skills. Ability to manage and nurture long-lasting relationships with guests and colleagues. Experience in cash handling, stock management, and labour scheduling is essential.

About you
You are a well-known and approachable figure within your team and to guests, anticipating their needs before they do. You understand hospitality deeply and pay close attention to detail, caring about creating memorable experiences. You thrive in an environment that values individuality and teamwork, leaving egos at the door and embracing new ways of working. Passionate about delivering exceptional service, you are adaptable, supportive, and enjoy working hard while having fun.

Qualifications
Relevant hospitality management qualifications are advantageous but not mandatory. A positive attitude, strong communication skills, and a passion for hospitality are essential.