Location
Novotel London Greenwich, London

Hours
Full Time - Flexible roster including mornings, evenings, weekends and public holidays

Salary
Negotiable

About the Role
The Novotel London Greenwich is a 4-star hotel with 151 bedrooms and five conference rooms accommodating up to 175 guests, ideal for meetings, conferences and celebrations. The hotel bar offers an atmospheric space to enjoy afternoon tea, beer, wine, cocktails or soft drinks at any time of day. Our mission is to create memorable moments for our guests by connecting hearts from arrival to farewell.

As Food and Beverage Supervisor, you will assist in managing all food and beverage service operations to ensure smooth coordination. You will support the training and ongoing development of the F&B team, supervise and motivate staff to deliver exceptional guest service, and maintain high standards of hygiene, health, and safety in line with company and local regulations.

You will ensure guest satisfaction by resolving issues promptly and professionally, monitor inventory levels, wastage and stock control, and help drive upselling initiatives to meet revenue targets. Your role includes conducting regular team briefings, participating in departmental meetings, ensuring service areas are clean and well-prepared before service periods, acting as duty manager when required, supporting events or special functions, and maintaining clear communication with kitchen and other departments.

Joining our team means you will benefit from discounted hotel rates worldwide within the Accor network, continuous learning and development through the Accor Academy, wellbeing support, and opportunities to grow your experience across 5000 hotels in over 100 countries. We offer a competitive salary, pension scheme, cycle to work scheme, staff uniforms, and learning programs through our academies.

Experience
Proven experience in a supervisory or assistant management role within food and beverage or hospitality.

About you
Strong leadership, organisational and interpersonal skills.
Excellent communication and problem-solving abilities.
Hands-on, guest-oriented approach with the ability to work under pressure.
Exceptionally organised with the ability to efficiently prioritise tasks.
Ability to remain calm under pressure.
Excellent communicator with well-developed stakeholder management skills (internal and external).
Ability to work a flexible roster including mornings, evenings, weekends and public holidays.

Qualifications
Knowledge of health and safety regulations, food hygiene, and licensing laws.