Location
London - The Hoxton, Southwark

Hours
Full Time

Salary
Negotiable

About the Role
We are looking for a Front Office Manager to join our team at The Hoxton, Southwark, located just a skip and a hop away from the South Bank. The Hoxton offers 192 rooms, a bustling ground-floor restaurant, bar and terrace, The Apartment (our unique meeting and events space), a stunning rooftop restaurant and bar with indoor and outdoor seating, plus a coworking space spread over six floors. Your role will be to create memorable guest experiences that encourage repeat visits. You will lead by example, coaching and developing the Front Office team to feel empowered and confident in delivering exceptional service. You will support Duty Managers and collaborate closely with the Hoxton teams to set selling strategies and ensure maximum occupancy. Your responsibilities will also include compliance, departmental budgeting, and building strong relationships with other heads of departments and the wider Hoxton team.

Experience
Previous experience in hospitality, ideally in an Assistant Front Office Manager role, is advantageous but not essential. Experience using Micros Fidelio Opera or a similar property management system is required. Proven ability to handle diverse guest requests successfully.

About you
You are passionate about hospitality and delivering memorable guest experiences, whether for overnight stays or dining and events. You have a strong focus on team development with demonstrated coaching skills. You are approachable, supportive, and confident in leading a team. You embrace a positive, can-do attitude, enjoy working collaboratively, and are open to trying new approaches. You value a fun, hardworking team environment where egos are left at the door.

Qualifications
There are no formal qualification requirements for this role, but a passion for hospitality and team leadership is essential.