Location
London - The Hoxton, Southwark, close to South Bank with 192 rooms, a ground-floor restaurant, bar and terrace, The Apartment meeting & events space, rooftop restaurant and bar, and coworking space across six floors.

Hours
Full Time (hours not specified)

Salary
Negotiable

About the Role
As Front Office Manager, you will create memorable guest experiences that encourage repeat visits. You will lead by example, coaching and developing the Front Office team to feel empowered, confident, and supported in delivering exceptional service. You will support Duty Managers and collaborate with the wider Hoxton teams to set selling strategies and ensure maximum occupancy. Your responsibilities will also include compliance, departmental budgeting, and building strong relationships with other department heads and the Hoxton team.

You'll be the eyes and ears of the Front Office, ensuring smooth operations and a welcoming environment for all guests, whether staying overnight or visiting the restaurants and bars.

Experience
Previous hospitality experience, ideally in an Assistant Front Office Manager role, is advantageous but not essential. Proven experience in coaching and developing teams is important. Experience using Micros Fidelio Opera or a similar property management system is required.

About you
You are passionate about hospitality and delivering great guest experiences, whether for overnight stays, dining, or events. You enjoy working collaboratively in a supportive team environment, leaving a positive impact on everyone you interact with. You are adaptable, open to trying new approaches, and able to handle a variety of guest requests successfully. You value a workplace culture that is inclusive, ego-free, and fun.

Qualifications
No specific qualifications are required, but a passion for hospitality, strong leadership skills, and a commitment to team development are essential.