Location
South East London

Hours
Full flexibility required to work a variety of shifts, including evenings, weekends and bank holidays, in line with business needs.

Salary
£42,000 per annum plus up to 10% annual bonus

About the Role
Novotel London Blackfriars is seeking a fun and enthusiastic Front Office Manager to lead the front office operation and deliver exceptional guest experiences. This role offers an excellent opportunity for a motivated hospitality professional with strong operational knowledge, leadership skills, and a passion for service excellence. You will oversee daily Front Office operations, coordinate with Housekeeping and other departments, manage room inventory and guest arrivals, and handle VIP guests, group arrivals, and high occupancy periods with attention to detail. Supporting revenue growth through market trend analysis and encouraging effective room upselling is a key part of the role. You will also recruit, train, mentor, and develop the Front Office team, conduct performance reviews, prepare departmental rotas, and lead regular team meetings. Maintaining high standards of presentation, professionalism, and service within the team while fostering a positive and productive working environment is essential. Additional benefits include a discount card for Accor Hotels worldwide, complimentary UK hotel stays (subject to availability and T&Cs), ongoing training and development opportunities, additional holidays with length of service, an Employee Advisory Service, and wellbeing support.

Experience
Minimum 1–2 years in a similar Front Office management role within hospitality.

About you
Strong operational knowledge of Front Office management with proven ability to multitask and make effective decisions in a fast-paced environment. Excellent communication skills and strong leadership qualities with the ability to motivate and develop teams. An operational mindset with a passion for hospitality.

Qualifications
Proven working knowledge of Opera Cloud. Full working rights are required to be considered for this role.