Location
Novotel London Greenwich, London

Hours
Full Time - Flexible roster including mornings, evenings, weekends, and public holidays

Salary
Negotiable

About the Role
The Novotel London Greenwich is a 4-star hotel offering 151 bedrooms and five conference rooms, ideal for business, leisure, and family trips. As Front Office Manager, you will ensure guests enjoy a smooth and seamless stay from arrival to departure. You will lead, manage, and motivate the Front Office team to consistently deliver high-quality service while meeting financial and service targets. Your role includes driving revenue through upselling and room revenue management, implementing brand standards and group initiatives, and carrying out Duty Manager shifts according to the rota and business needs. You will work closely with other departments to ensure room readiness and guest satisfaction, handle guest feedback professionally, and promote a positive, service-focused culture. This role requires flexibility to work evenings, weekends, and bank holidays in line with operational requirements. Joining Novotel London Greenwich means becoming part of the Accor network, with access to career growth, training opportunities, hotel discounts worldwide, and a supportive, inclusive work environment.

Experience
Previous experience in similar roles is preferable.

About you
Friendly and approachable with excellent customer service skills.
Attention to detail and exceptional organisational skills.
Strong team player with a positive attitude.
Ability to work effectively under pressure.
Flexible with working hours including mornings, evenings, weekends, and public holidays.
Excellent communication and stakeholder management skills.
Ability to remain calm under pressure and efficiently prioritise tasks.

Qualifications
Must already have the right to work in the UK.