Location
Novotel London Greenwich, London

Hours
Full Time - Flexible working hours including mornings, evenings, weekends, and public holidays as per operational requirements

Salary
Negotiable

About the Role
The Novotel London Greenwich is a 4-star hotel offering 151 bedrooms and five conference rooms, ideal for business, leisure, and family trips. As Front Office Manager, you will ensure guests enjoy a smooth and seamless stay from arrival to departure. You will lead, manage, and motivate the Front Office team to consistently deliver high-quality service while meeting financial and service targets. Your role includes driving revenue through effective upselling and room revenue management, implementing brand standards and group initiatives, and carrying out Duty Manager shifts as required. You will oversee daily Front Office operations, handle guest feedback professionally, coordinate with other departments to ensure guest satisfaction, and support team development through training and coaching. This role requires a positive, energetic individual with a passion for excellent customer service and a flexible approach to working hours.

Benefits
- Discounted hotel rates worldwide across Accor Hotels
- Continuous learning and development through Accor Academy
- Pension Scheme
- Cycle to Work Scheme
- Staff Uniforms Provided
- Support for wellbeing in professional and personal lives
- Opportunities to grow experience across 5000 hotels in over 100 countries
- Participation in initiatives promoting inclusivity and sustainability
- A supportive and fun team environment

Experience
Previous experience in similar front office or management roles is preferable.

About you
- Friendly and approachable with excellent customer service skills
- Attention to detail and exceptional organisational skills
- Strong team player with a positive attitude
- Ability to work effectively under pressure
- Flexible with working hours including evenings, weekends, and public holidays
- Excellent communication and stakeholder management skills
- Calm and composed under pressure
- Service-focused, positive, open to change, and creative in approach

Qualifications
Must have the right to work in the UK.