Location
London

Hours
Flexible working hours including evenings, nights, weekends, and bank holidays

Salary
Negotiable

About the Role
Join IBIS Budget London Whitechapel as a Front Office Team Leader and be part of the Accor network, a worldwide hospitality leader. Your mission will be to oversee all front office activities including check-in/check-out processes, reservations, and guest services, ensuring a warm and friendly approach that contributes to guest satisfaction. You will address unresolved guest complaints with swift solutions and assist the Front Office Manager in developing and implementing new procedures to maintain high service standards. Daily communication processes will be managed effectively to support service excellence. You will also support ongoing On-the-Job Training Programs, guide new staff through their induction, and collaborate with the Front Office Manager to build a cohesive, accountable team focused on achieving departmental and hotel goals. Additionally, you will promote the ALL Accor loyalty program to guests. Working at IBIS Budget London Whitechapel offers many benefits including free night stays in UK hotels, discounts at Accor restaurants, access to the Talent gym, stylish uniforms, discounted hotel rates worldwide, continuous learning opportunities through the Accor Academy, and a supportive environment focused on wellbeing and inclusivity.

Experience
Prior experience in a front office department is required. Proficiency in hotel management software, particularly Opera Cloud, is preferred.

About you
Service-focused personality with strong leadership, communication, and interpersonal skills. Excellent problem-solving abilities and keen attention to detail. Ability to perform effectively under pressure. Flexibility with working hours including evenings, nights, weekends, and bank holidays.

Qualifications
You must be eligible to live and work in the UK and possess a current work visa if applicable. Documented evidence of eligibility will be required during the recruitment process.