Location
London

Hours
Full Time - You will be required to work days, evenings and weekends with full flexibility. Occasional night shifts may be required to cover annual leave and sickness.

Salary
£32,042 per annum

About the Role
Our mission at Novotel London Blackfriars is to create memorable moments for our guests by connecting hearts from arrival to farewell. As our next Front Office Team Leader, you will provide guidance and support to the Reception team, helping them achieve their potential and accomplish overall departmental objectives. You will assist in effectively running the front office operations with a hands-on approach, help guests and create positive experiences, and confidently manage all aspects of guest relations, including recognising guests who require special attention. Maintaining strong working relationships and communicating with all departments is essential. You will also be expected to work duty manager shifts. Join a high energy, fun team delivering excellent customer service daily in a hotel offering 182 rooms, a gym, saunarium, and the MAM London restaurant.

Experience
Experience in front office or guest relations is preferred to confidently support and lead the team.

About you
You are a confident leader with excellent communication skills and a passion for delivering outstanding customer service. Flexibility to work varied shifts including evenings, weekends and occasional nights is essential. You thrive in a fast-paced environment and enjoy working collaboratively across departments.

Qualifications
Eligibility to work in the UK is required. Specific qualifications are not stated but relevant hospitality or management experience will be advantageous.