Location
London

Hours
Full Time - You will be required to work days, evenings and weekends with full flexibility. Occasional night shifts may be required to cover annual leave and sickness.

Salary
£32,042 per annum

About the Role
Our mission at Novotel London Blackfriars is to create memorable moments for our guests by connecting hearts from arrival to farewell. As our next Front Office Team Leader, you will provide guidance and support to the Reception team, helping them achieve their potential and accomplish overall departmental objectives. You will assist in effectively running the front office operations with a hands-on approach, help guests and create positive experiences, and confidently manage all aspects of guest relations including recognising guests who require special attention. Maintaining strong working relationships and communicating with all departments is essential. You will also be expected to work duty manager shifts. Join a high energy, fun team delivering excellent customer service daily in a hotel with 182 rooms, a gym, saunarium and the MAM London restaurant.

Experience
Experience in guest relations and front office operations is preferred to confidently support and lead the team.

About you
You are a motivated and flexible individual who thrives in a dynamic environment. You enjoy working as part of a team and delivering excellent customer service. Full flexibility to work varied shifts including evenings, weekends and occasional nights is essential.

Qualifications
The successful candidate must have eligibility to work in the UK. Specific qualifications are not stated but relevant experience and skills in hospitality and team leadership are advantageous.