Location
Novotel London Greenwich, London

Hours
Full-time, flexible roster including mornings, evenings, weekends and public holidays

Salary
Negotiable

About the Role
The Novotel London Greenwich is a 4-star hotel offering 151 bedrooms and five conference rooms accommodating up to 175 guests, ideal for meetings, conferences, and celebrations. Our mission is to create memorable moments for our guests by connecting hearts from arrival to farewell. As a Front Office Team Leader, you will play a key role in delivering exceptional guest experiences and leading a dedicated team. You will assist in training all Front Office employees, direct daily front office operations, attend to credit issues, and ensure efficient and courteous service. You will supervise and support the Front Office team, ensure department policies and procedures are understood and followed, and communicate updates on policies, rates, and hotel information effectively. You will also use guest feedback to improve service delivery, lead by example in guest interactions, and maintain a culture focused on service excellence, positivity, and success. This role requires excellent communication, stakeholder management, and organizational skills, with the ability to remain calm under pressure.

Joining Novotel London Greenwich means becoming part of the Accor network, a global hospitality leader. We offer discounted hotel rates worldwide, continuous learning through Accor Academy, wellbeing support, career growth opportunities across 5000 hotels in over 100 countries, and a commitment to inclusivity and sustainability. You will work in a supportive and fun environment with excellent working conditions and benefits including pension scheme, cycle to work scheme, staff uniforms, and learning programs.

Experience
Previous experience in front office or hospitality leadership roles is preferred but not mandatory. A strong commitment to delivering excellent customer service is essential.

About you
- Excellent communicator with well-developed stakeholder management skills (internal and external)
- Exceptionally organized with the ability to efficiently prioritize tasks
- Calm and composed under pressure
- Positive, service-focused, and driven to succeed
- Creative and open to change
- Willingness to work a flexible roster including mornings, evenings, weekends, and public holidays

Qualifications
No specific qualifications are required; however, a passion for hospitality, leadership potential, and a commitment to personal and professional growth are essential.