Location
London

Hours
Flexible working hours including evenings, nights, weekends, and bank holidays

Salary
Negotiable

About the Role
Here at Ibis London Excel we are looking for our next Front Office Team Leader to help lead our front office team in delivering an excellent guest journey and achieving our targets. You will oversee all front office activities including check-in/check-out processes, reservations, and guest services. You will contribute to guest satisfaction by providing high quality services with a warm and friendly approach and address guest complaints that have not been resolved by team members, providing swift solutions. You will assist Management in developing and implementing new procedures as needed and ensure effective and efficient communication processes daily while maintaining service standards. You will guide new staff through their initial induction into the team and department, following established guidelines. Collaborating with Management, you will cultivate a cohesive team that works with trust and accountability to achieve departmental and hotel goals. You will ensure department policies and procedures are well understood and observed by all employees. Leading and supervising the day-to-day operation of the department, you will ensure service standards are followed with friendly and engaging service. Additionally, you will promote the ALL Accor loyalty program to guests.

Experience
Minimum of 2 years experience in a front office department

About you
Strong leadership, communication, and interpersonal skills
Excellent problem-solving abilities and keen attention to detail
Ability to perform effectively under pressure
Flexibility with working hours including evenings, nights, weekends, and bank holidays

Qualifications
Right to Work in the UK
Proficiency in hotel management software, particularly Opera Cloud