Location
London

Hours
Not specified

Salary
Negotiable

About the Role
As our next Front Office Team Member, you will take care of guests from their arrival through to their departure. You will contribute to guest satisfaction at all times by providing high quality services throughout their stay. You will handle any guest complaints and/or remarks, providing a response as soon as possible. You will carry out all operations concerning guest arrival and departure in compliance with internal procedures and inform guests about the formalities, any special conditions relating to their stay, and the services available. Handling phone calls, applying internal audit procedures, and passing on information as necessary to other departments and front desk team members will be part of your daily tasks. You will ensure that all guest documentation is up-to-date and available, update information, and handle reservations.

As part of our team you can enjoy free night stays in UK hotels and 50% discount in Accor restaurants (terms and conditions apply), discounted hotel rates worldwide in Accor Hotels, continuous learning and development through Accor Academy, support for your wellbeing in both professional and personal lives, opportunities to grow your experience across 5000 hotels in over 100 countries, and the chance to participate actively in initiatives to build a more inclusive and sustainable world. Our objective is simple: to help you grow and give you the spark to unleash your personality.

Experience
Prior experience working with Opera or a related system is preferable.

About you
Fluency in English and excellent customer service skills are essential. You must have the right to work in the UK.

Qualifications
Not specifically stated, but relevant experience and skills as described above are required.