Location
London

Hours
Shifts available in the morning or afternoon according to business needs

Salary
Negotiable

About the Role
First impressions are everything! As a Front Office Team Member at Mercure & ibis London Earls Court and Barnaby’s Restaurant & Bar, you will welcome guests warmly and ensure they have a memorable experience from arrival to departure. Our hotel is currently undergoing an exciting refurbishment to transition into a modern, stylish 4-star property with dual branding combining 3* and 4* products. You will be responsible for greeting guests, checking them in and out, responding to requests, settling accounts, and handling payments both by credit card and cash. You will proactively add personalized touches to enhance guest stays, promote hotel facilities, and actively sell special promotions and services. Communication with guests via email and phone, managing guest complaints according to Accor standards, and collaborating closely with all departments are key parts of the role. You will also ensure smooth shift handovers and task completion, working with Opera or related systems is a plus. Fluency in English is essential. Our promise is caring and impeccable service, and we nurture a passion for service and achievement beyond limits.

Additional Information
We reserve the right to amend this job description as needed to meet business requirements and the evolving nature of the role.

Perks for You
- Employee benefit card offering discounted rates at Accor worldwide
- Free and delicious meal breaks on duty
- Complimentary stays in the UK and Northern Ireland
- Friends & Family discounts
- 50% food discounts in our restaurants
- Pension Scheme
- Health Insurance
- Eye Test Vouchers
- Cycle-to-work scheme
- Staff Uniforms Provided
- Learning programs through our Academies
- Opportunities to develop your talent and grow within your property and across the world
- Ability to contribute through Corporate Social Responsibility activities like Planet 21
Candidates must have the right to work in the UK.

Experience
Experience in a service-focused role is an asset but not essential.

About you
Service-focused personality with excellent communication skills. Ability to handle guest complaints professionally and work collaboratively with all departments. Proactive, organized, and able to manage shift handovers effectively. Fluency in English is required. Willingness to work flexible shifts as needed.

Qualifications
Working knowledge of Opera or similar property management systems is a plus. Right to work in the UK is essential.