Location
London

Hours
Not specified

Salary
Negotiable

About the Role
As our next Front Office Team Member, you will take care of guests from their arrival through to their departure. You will contribute to guest satisfaction at all times by providing high quality services throughout their stay. Your responsibilities include handling guest complaints and remarks promptly, carrying out all operations concerning guest arrival and departure in compliance with internal procedures, informing guests about formalities, special conditions relating to their stay and available services, handling phone calls, applying internal audit procedures, and passing on information as necessary to other departments and front desk team members. You will ensure all guest documentation is up-to-date and available, update information as needed, and handle reservations. Joining our team offers benefits such as free night stays in UK hotels, 50% discount in Accor restaurants, discounted hotel rates worldwide, continuous learning and development through Accor Academy, support for your wellbeing, opportunities to grow your experience across 5000 hotels in over 100 countries, and participation in initiatives to build a more inclusive and sustainable world. Our objective is to help you grow and unleash your personality.

Experience
Prior experience working with Opera or a related system is preferable.

About you
Fluency in English and excellent customer service skills are essential. You must have the right to work in the UK.

Qualifications
Not specifically stated, but relevant experience and language skills are required.