Location
London

Hours
Shifts available in the morning or afternoon according to business needs

Salary
Negotiable

About the Role
First impressions are everything! As a Front Office Team Member (Reception Agent) at Mercure & ibis London Earls Court and Barnaby’s Restaurant & Bar, you will welcome guests warmly and ensure they have a memorable experience from arrival to departure. You will be part of an exciting refurbishment project aiming to elevate the hotel to a stylish and modern four-star dual-branded property combining 3* and 4* products.

Your responsibilities will include greeting guests, checking them in and out, responding to requests, settling accounts, and handling payments by credit card or cash. You will communicate with guests via email and phone, enroll them in Accor Loyalty Membership, and actively promote hotel facilities and special promotions to enhance their stay.

Providing impeccable, caring service is essential, as is dealing with guest complaints following Accor standards. You will maintain excellent communication with all departments, ensure smooth shift handovers, complete task lists, and proactively resolve issues. Experience with Opera or related systems is a plus. Fluency in English is required.

The company reserves the right to amend this job description to meet evolving business needs.

Perks for You
Employee benefit card with discounted rates at Accor worldwide
Free and delicious meal breaks on duty
Complimentary stays in the UK and Northern Ireland
Friends & Family discounts
50% food discounts in our restaurants
Pension Scheme
Health Insurance
Eye Test Vouchers
Cycle-to-work scheme
Staff Uniforms Provided
Learning programs through Accor Academies
Opportunities to develop your talent and grow within the property and globally
Chance to contribute to Corporate Social Responsibility activities such as Planet 21

Candidates must have the right to work in the UK.

Experience
Previous experience in a customer service or front office role is an asset but not essential. A service-focused personality is essential.

About you
Excellent communication skills in English
Service-oriented with a passion for delivering exceptional guest experiences
Proactive problem solver
Ability to work flexible shifts (morning or afternoon)
Team player with good interpersonal skills

Qualifications
No formal qualifications are required, but experience with Opera or similar property management systems is advantageous.
Right to work in the UK is mandatory.