Location
London

Hours
Full Time (hours not specified)

Salary
£14.80 per hour

About the Role
As our next Receptionist, you will be the ‘face of IBIS London City Shoreditch’, extending a warm welcome to our guests and putting their well-being at the heart of everything you do. You will be present and visible in the lobby, contributing to guests' sense of well-being and loyalty by establishing a warm and personalized relationship. You are responsible for creating an incredible hello and goodbye experience to make guests feel welcome. You will prioritise guest relations while respecting necessary administrative procedures. Your role includes anticipating guests' needs, handling requests for information, and connecting guests with the appropriate team members. You may also assist the Food and Beverage team at the bar when required to ensure excellent guest service. You will receive training in all front of house functions and safety procedures to support your success. By joining IBIS London City Shoreditch, part of the Accor network, you will enjoy a range of benefits including free night stays in UK hotels, discounts at Accor restaurants, pension scheme, additional holidays, complimentary meals on duty, career opportunities across international brands, wellbeing support, and much more. Our mission is to create memorable moments for our guests by connecting hearts from arrival to farewell, and we want you to be part of that journey.

Experience
Prior experience working with Opera Cloud or a related system is preferable but not mandatory.

About you
Fluency in English is essential. You should have excellent customer service skills, a positive problem-solving approach, strong time-keeping, organisational skills, and the ability to multi-task and work under pressure.

Qualifications
You must be eligible to live and work in the UK and possess a current work visa if applicable. Training will be provided to help you navigate your role and support your success.