Location
London

Hours
Full Time (hours not specified)

Salary
Negotiable

About the Role
Join the Accor Group, an ecosystem of over 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations. With us, your personality is valued and your opportunities for growth know no boundaries. Every action you take can positively impact the experience of our customers, colleagues, and the planet, contributing to pioneering responsible hospitality.

Your role is to handle day-to-day M&E group enquiries on behalf of the business, focusing on the UK and other ENA markets (France, DACH, EE). You will take a proactive and reactive approach to B2B enquiries – from direct corporates to third-party agents – liaising with hotels across ENA and the global network. Using Back You and Anais (Salesforce), you will drive conversion and help achieve annual M&E targets.

Your mission:
- Answer M&E booking requests and follow up RFPs by phone, email, and online (B2B)
- Advise and recommend hotels that best suit client needs and Accor sales priorities
- Stay organised and multitask to handle several enquiries simultaneously
- Maintain strong, professional relationships with customers, hotels, and sales teams
- Increase sales and improve confirmation and realization ratios
- Negotiate prices with clients and hotels

GSE strategy:
- Support the implementation and achievement of the GSE strategy and targets
- Stay up to date on market information, trends, and competitors
- Make full use of GSE tools – Back You and Anais (Salesforce)
- Attend internal and external M&E and sales events when required

Tools and teamwork:
- Work with Salesforce (Anais) and Back You – full training provided
- Collaborate within a team with a proactive, result-oriented approach and strong customer focus
- Help drive conversion and achieve annual M&E targets

Experience
2–3 years in M&E hotel sales, banqueting, or a MICE/DMC agency, ideally at hotel or central level handling M&E group enquiries.

About you
Fluent in English; Spanish is a plus. Strong knowledge of the M&E market (UK/ENA). Good organisational skills and geographical knowledge of Europe. Proficient in Excel and PowerPoint.

Qualifications
Relevant experience in M&E sales or related fields as described. A proactive, customer-focused mindset with the ability to multitask and negotiate effectively.