Location
London

Hours
Full time, flexible approach to working hours in line with business needs

Salary
Negotiable

About the Role
Reporting to the Reservations Manager, you will be responsible for the accurate and efficient execution of group hotel room reservations, providing the highest level of personal service. You will process all reservations according to established hotel requirements. The Groups Reservations Executive is expected to work independently and proactively, maintaining professionalism even during high demand periods. You will maintain and develop SOPs while achieving and upholding LQA and Forbes standards.

Key responsibilities include keeping all booking, credit records and accounts updated and accurate; exceeding guest expectations daily; managing the Groups reservations inbox with friendly and professional communication; handling group bookings, requests and rooming lists in coordination with Sales and Events Directors and Managers; monitoring group pick-up and providing regular updates to Sales and Events; liaising with Revenue Management to ensure rate and inventory accuracy; communicating with clients to understand their needs; ensuring all deposits, payment arrangements and billing instructions are correctly received and recorded; coordinating room blocks, creating rate codes and managing reservations for group attendees in Opera Cloud; and assisting the Reservations team with transient enquiries and overflow tasks including operational reports and other reservations duties.

Join Raffles London at The OWO, a landmark luxury hotel blending heritage and modern luxury, offering exceptional experiences in a historic setting with 120 rooms and suites, 85 branded residences, nine restaurants, three bars, a Guerlain spa, Pillar Wellness, and a grand ballroom for special occasions.

Experience
Proven track record of providing high levels of service under pressure. Experience with Opera Cloud or a similar PMS system and MS Office, including detailed knowledge of Excel, is essential. Previous experience within a luxury hotel reservations environment working with LQA, Forbes 5* or equivalent standards is desirable.

About you
Enthusiastic and committed to delivering the best service and experiences possible in any situation. Exceptional communication and customer service skills, both written and spoken. Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance. Excellent attention to detail and accuracy. Ability to work under pressure in a fast-paced environment. Flexible approach to working hours in line with business needs. An understanding of the luxury sector is desirable.

Qualifications
Not explicitly stated; however, strong knowledge of Opera Cloud or similar PMS and MS Office is required. Commitment to high standards and continuous development is expected.