Location
London

Hours
Hours to be discussed, with an understanding and willingness to contribute to a 24-hour operational schedule when required.

Salary
Negotiable

About the Role
Reporting to the Assistant Heart of House Manager and supervisors, you will be responsible for maintaining back of house Food & Beverage areas, storerooms, and kitchens to the highest standards. Your duties will include assisting with waste disposal and recycling, cleaning and maintaining kitchen equipment and crockery, and using cleaning chemicals safely. You will operate cleaning machines, dishwashers, and polishers following safety protocols, provide support across all Raffles and Mauro Colagreco areas, organise back of store rooms, record breakages and wastage, and coordinate waste disposal and recycling in line with Raffles green standards. Additionally, you will organise deliveries and distribute them appropriately. In the absence of your line manager or senior employee, you may be required to take on additional responsibilities and work in different departments or restaurants as needed.

Health and Safety
You will ensure COSHH standards and procedures are met when handling chemicals, report and rectify hazards immediately, and be fully conversant with all departmental Fire, Emergency, and Bomb procedures. You will ensure the safety of all persons and property by adhering strictly to laws and anticipating hazards to correct or pre-plan defences. You will also encourage a general awareness of Health and Safety in relation to all departmental tasks and activities.

About Raffles Hotels & Resorts
Raffles is a legendary brand steeped in history since 1887, known for luxury, glamour, and extraordinary experiences. Raffles London at The OWO on Whitehall combines heritage with modern luxury in a Grade II* listed Edwardian building featuring 120 rooms and suites, 85 branded residences, nine restaurants, three bars, a Guerlain spa, Pillar Wellness, and a grand ballroom. At Raffles, guests arrive as visitors, leave as friends, and return as family.

Employee Benefits
Enjoy exclusive colleague perks including complimentary upgrades, extended and discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, 28 days holiday plus additional days for service, staff meals while on duty, free dry cleaning for uniform, employer pension contribution, enhanced sick and parental pay, life assurance, employee assistance programs, season ticket loans, cycle to work scheme, colleague gifting, paid days off for moving or charity work, internal learning and development programs, fun team events, employee benefit card with discounts up to 30% at Accor worldwide and Raffles London F&B outlets, and worldwide development opportunities across Accor’s brand portfolio.

Our Values
Respect: Valuing needs, ideas, and individuality with fairness and dignity.
Excellence: Making genuine connections and cherishing opportunities to make others feel special.
Belonging: Celebrating differences, supporting each other, and standing together.
Empowerment: Taking initiative to create unforgettable experiences.
Integrity: Building trust through mutual respect and authenticity.

Diversity & Inclusion
Raffles is committed to an inclusive environment where diverse talent thrives and welcomes candidates from all backgrounds.

About the Application Process
After applying, you will receive an email from our partner AssessFirst to create a profile and complete a questionnaire. This mandatory step helps us assess your compatibility with the role and our culture of luxury excellence. We aim to respond promptly; if you do not hear from us within two weeks, please assume your application has not been successful at this time.

Experience
A proven track record of providing high levels of service under pressure is essential. Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards is desirable.

About you
Exceptional communication and customer service skills, both written and spoken. Strong time management skills with the ability to multitask while maintaining an immaculate and professional appearance. An understanding and willingness to contribute to a 24-hour operational schedule when required.

Qualifications
Not explicitly stated as mandatory, but a commitment to high standards, safety awareness, and the ability to handle cleaning chemicals and equipment safely is required.