Location
London

Hours
Not specified

Salary
Negotiable

About the Role
The Host will be responsible for greeting and welcoming guests, serving them in a friendly, timely, and efficient manner to deliver an excellent guest and member experience. You will maintain a clean and well-organised workspace and dining area, communicate with the reservations team, and liaise with guests to take reservations and special requests. Supporting other team members when required and providing guest feedback and requests to management are also key responsibilities.

Additional duties include managing guest queries, bookings, and special requests; ensuring thorough knowledge of menu offerings, products, special events, and promotions; following correct reporting procedures; and maintaining grooming standards including uniform dress code, cleanliness, and personal hygiene. You will assist callers courteously, accompany guests to their tables, orient guests within the restaurant, and respond to questions about the brand, concept, food, and artwork.

Compliance with restaurant security, fire regulations, health and safety legislation, and commitment to sustainable practices in waste management and purchasing are essential. You may also be required to perform other duties or work in different departments or restaurants as assigned, including acting in the absence of a line manager or senior employee.

The role is based at Raffles London at The OWO, a landmark Grade II* listed Edwardian building offering 120 rooms and suites, nine restaurants, three bars, a Guerlain spa, Pillar Wellness, and a grand ballroom. Raffles is a legendary brand known for luxury, glamour, and extraordinary experiences, where guests arrive as visitors and leave as friends and family.

Experience
Proven track record of surprising and delighting guests. Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards is desirable but not essential.

About you
Ability to communicate clearly and efficiently in English, both verbal and written. Enthusiastic and committed to delivering the best service and experiences possible in any situation. Detail oriented and able to work well within a team. Flexible and able to respond to a range of different work situations. Strong time management skills with the ability to multitask while maintaining an immaculate and professional appearance.

Qualifications
Not specifically required; however, a commitment to excellence, professionalism, and a positive attitude are essential.