Location
London

Hours
Casual Contract

Salary
Negotiable

About the Role
The Host will be responsible for greeting and welcoming guests, serving them in a friendly, timely, and efficient manner to deliver an excellent guest and member experience. You will maintain a clean and well-organised workspace and dining area, communicate with reservations teams, and liaise with guests to take reservations and special requests. Supporting other team members when required and providing guest feedback and requests to management are also key aspects of the role.

Responsibilities include managing guest queries, bookings, and special requests with professionalism and efficiency, maintaining extensive knowledge of menu offerings, products, special events, and promotions. You will follow correct reporting procedures when faced with issues and adhere to grooming standards including uniform dress code, cleanliness, and personal hygiene.

Additional duties include assisting callers courteously, managing restaurant seating arrangements, accompanying guests to their tables, orienting guests within the restaurant, and responding to questions about the brand, concept, food, and artwork. You will comply with restaurant security, fire regulations, health and safety legislation, and commit to sustainable practices daily in waste management and purchasing.

In the absence of line managers or senior employees, you may be required to take on additional responsibilities or work in different departments or restaurants as assigned.

Health and Safety
You will ensure all potential and real hazards are reported immediately and rectified. Be fully conversant with all departmental Fire, Emergency, and Bomb procedures. Ensure the safety of persons and property within the premises by strict adherence to laws, statutes, and ordinances, anticipating hazards and correcting or planning defences against them. You will also stimulate and encourage general awareness of Health and Safety in relation to all departmental tasks and activities.

About Raffles London
Raffles London at The OWO on Whitehall combines the heritage of Raffles with one of the world’s most historic addresses. This Grade II* listed Edwardian building features 120 rooms and suites, 85 branded residences, nine restaurants, three bars including one by signature chef Mauro Colagreco, a Guerlain spa, Pillar Wellness, and a 600-seat grand ballroom, The Whitehall. Within these storied walls, guests discover new and inspiring experiences, arriving as guests, leaving as friends, and returning as family.

Why Join Our Raffles Team?
Joining Raffles means becoming part of one of the world’s best hotels with excellent benefits including 28 days holiday plus bank holidays and an extra day per year of service up to 5 years (35 days), staff meals while on duty, free dry cleaning for uniforms, employer pension contribution of 3%, enhanced sick pay, enhanced maternity, paternity and adoption pay, life assurance (1x salary), employee assistance program including virtual GP and financial advice, season ticket loans, cycle to work scheme, colleague gifting for special occasions, paid days off for moving house or charity work, internal learning and development programmes, fun-filled events, employee benefit card offering up to 30% discounts at Accor worldwide and Raffles London F&B outlets, and worldwide development opportunities across Accor’s brand portfolio.

Raffles Values
Respect: We value the needs, ideas, and individuality of others; treating everyone with fairness and dignity.
Belonging: We celebrate our differences, support each other, and always stand together.
Integrity: We build trust through mutual respect and authenticity.
Empowerment: We have the authority to take initiative and create unforgettable experiences.
Excellence: We make genuine connections and cherish every opportunity to make people feel special.

Diversity & Inclusion
Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

About the Application Process
After applying, you will receive an email from our partner AssessFirst to create a profile and complete a questionnaire. This mandatory step allows us to explore your compatibility with the role and our culture of luxury excellence.

Experience
Previous experience in hospitality or guest-facing roles is advantageous but not essential. A friendly, professional attitude and excellent communication skills are required.

About you
You are personable, enthusiastic, and committed to delivering exceptional guest experiences. You have strong organisational skills, attention to detail, and the ability to work well within a team. You maintain high grooming and hygiene standards and are adaptable to a dynamic work environment.

Qualifications
No formal qualifications are required for this role; however, a passion for hospitality and a willingness to learn and grow within a luxury hotel environment are essential.