Location
London

Hours
Not specified

Salary
Negotiable

About the Role
The Host at Spy Bar will be responsible for greeting and welcoming guests, serving them in a friendly, timely, and efficient manner to deliver an excellent guest and member experience. You will maintain a clean and well-organised workspace and dining area, communicate with the reservations team, and liaise with guests to take reservations and special requests. Extensive knowledge of menu offerings and systems informatics is required. You will accompany guests to their tables, ensure their welfare, orient them within the restaurant, and respond to any questions about the brand, concept, food, and artwork displayed. The role involves managing guest queries, bookings, and special requests while adhering to grooming standards, health and safety legislation, and sustainable practices. Additional responsibilities may include covering for line managers or senior employees and working in different departments or restaurants as required.

About Raffles London
Raffles London at The OWO on Whitehall combines the heritage of Raffles with one of the world’s most historic addresses. The Grade II* listed Edwardian building features 120 rooms and suites, 85 branded residences, nine restaurants, and three bars including one by signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer wellbeing services, and the grand ballroom, The Whitehall, accommodates up to 600 guests for special occasions and events. Raffles is a legendary brand known for luxury, glamour, and extraordinary experiences where guests arrive as visitors, leave as friends, and return as family.

Experience
Proven track record of surprising and delighting guests. Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards is desirable but not essential.

About you
Ability to communicate clearly and efficiently in English, both verbal and written. Enthusiastic and committed to delivering the best service and experiences possible in any situation. Detail oriented and able to work within a team. Flexible and able to respond to a range of different work situations. Able to provide high levels of service under pressure. Strong time management skills with the ability to multitask while maintaining an immaculate and professional appearance.

Qualifications
Not explicitly stated but a professional appearance and grooming standard including uniform dress code, cleanliness, and personal hygiene are required.