Location
London

Hours
Full Time (hours to be confirmed)

Salary
Negotiable

About the Role
The Host at Spy Bar will be responsible for greeting and welcoming guests, ensuring a friendly, timely, and efficient service to deliver an excellent guest and member experience. You will maintain extensive knowledge of menu offerings and system informatics, keep the workspace and dining area clean and well organised, and communicate effectively with the reservations team to manage bookings and special requests. The role involves orienting guests within the restaurant, responding to questions about the brand, concept, food, and artwork, and ensuring compliance with restaurant security, fire regulations, and health and safety legislation. You will also commit to sustainable practices daily, including waste management and purchasing. Additional responsibilities may include covering for line managers or senior employees and working in different departments or restaurants as required.

About Raffles London
Raffles London at The OWO on Whitehall combines the heritage of Raffles with one of the world’s most historic addresses. This Grade II* listed Edwardian building features 120 rooms and suites, 85 branded residences, nine restaurants, and three bars including one by signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a grand ballroom with 600 seats is available for special occasions. Within these storied walls, guests are invited to discover new and inspiring experiences. At Raffles, you arrive as a guest, leave as a friend, and return as family.

Employee Benefits
Join our team and enjoy exclusive perks including complimentary upgrades, extended and discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, 28 days holiday including bank holidays plus additional days for service up to 35 days, staff meals while on duty, free dry cleaning for uniform, employer pension contribution of 3%, enhanced sick pay, enhanced maternity, paternity and adoption pay, life assurance, employee assistance program including virtual GP and financial advice, season ticket loans, cycle to work scheme, colleague gifting for special occasions, paid days off for moving house or charity work, internal learning and development programmes, fun-filled events, employee benefit card with discounts up to 30% at Accor worldwide and Raffles London F&B outlets, and worldwide development opportunities across Accor’s extensive brand portfolio.

Our Values
Respect: We value the needs, ideas and individuality of others and treat everyone with fairness and dignity.
Excellence: We make genuine connections and cherish every opportunity to make people feel special.
Belonging: We celebrate differences, support each other and stand together.
Empowerment: We take initiative and anticipate moments that create unforgettable experiences.
Integrity: We build trust through mutual respect and authenticity.

Diversity & Inclusion
Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

About the Application Process
After applying, you will receive an email from our partner AssessFirst to create a profile and complete a questionnaire. This mandatory step helps us assess your compatibility with the role and our culture of luxury excellence. We aim to respond promptly; if you do not hear from us within two weeks, please assume your application has not been successful at this time.

Experience
Proven track record of surprising and delighting guests with high levels of service under pressure. Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards is desirable but not essential.

About you
Ability to communicate clearly and efficiently in English, both verbal and written. Enthusiastic and committed to delivering the best service and experiences possible. Detail oriented and able to work well within a team. Flexible and able to respond to a range of different work situations. Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.

Qualifications
No formal qualifications required; however, a professional appearance and grooming standard including uniform dress code, cleanliness, and personal hygiene are essential.