Location
London

Hours
Full Time

Salary
£15.55 per hour (£31,535 per annum)

About the Role
Join Pullman London St Pancras and be part of a team that welcomes guests as they are, supporting your growth and learning every day. As a Hotel Welcomer, you will be the visible and approachable face of the hotel, contributing to guests' sense of wellbeing and loyalty by establishing warm, personalised relationships. You will manage the flow of taxi arrivals and departures, assist guests with luggage, and provide exceptional customer service to ensure a memorable stay.

Your responsibilities include welcoming and assisting guests, promoting the hotel and its services, anticipating and responding to guest needs, handling requests and complaints promptly, and maintaining the cleanliness and appearance of guest areas. You will also ensure the safe storage and issuing of left luggage, uphold hotel safety regulations, and support cross-departmental communication to deliver seamless service.

By working closely with your team, you will help maintain high standards of customer service and contribute to a professional and welcoming atmosphere at the hotel. You will take pride in your appearance and the hotel's presentation while promoting the hotel's range of services to enhance guest experience and increase sales.

Accor offers a supportive environment where you can grow your career in hospitality while enjoying benefits such as complimentary stays at Accor properties, pension scheme, employee discounts, free meals while on duty, wellness perks, confidential support, and up to 33 days of annual leave including public holidays.

Experience
Previous experience in customer service or hospitality is advantageous but not essential. A proactive and flexible approach is required to meet guests’ needs effectively.

About you
You are friendly, approachable, and professional with excellent communication skills. You take pride in your appearance and are committed to maintaining high standards of cleanliness and safety. You work well within a team and are able to use your initiative to provide exceptional guest service. You must be able to handle guest requests and complaints calmly and efficiently while maintaining a positive attitude.

Qualifications
The successful candidate must have eligibility to work in the UK. No specific qualifications are required, but a willingness to learn and a passion for hospitality are essential.