Location
London

Hours
Full Time (hours not specified)

Salary
£15.55 per hour (£31,535 per annum)

About the Role
Join Pullman London St Pancras and be part of a team that welcomes you as you are, supporting your growth and learning every day. As a Hotel Welcomer, you will be the visible and friendly face at the hotel entrance, contributing to guests' sense of wellbeing and loyalty through warm, personalised interactions. You will manage taxi arrivals and departures, assist guests with luggage, and provide exceptional customer service by anticipating needs and handling requests promptly.

Your role includes promoting the hotel and its facilities, providing guests with relevant information, and ensuring a professional and welcoming atmosphere at all times. You will be responsible for the cleanliness and maintenance of guest areas, the safe handling and storage of left luggage, and maintaining confidentiality and security of hotel information.

Working closely with your team and other hotel departments, you will ensure smooth operations and a cohesive guest experience. You will also promote the hotel's range of services to increase sales and uphold the hotel's safety and environmental standards.

Benefits include two complimentary stays per year at Accor properties across the UK, a contributory pension scheme, discounted rates at Accor hotels worldwide, free meals while on duty, free gym access, confidential 24/7 employee assistance, and up to 33 days of annual leave including public holidays.

Experience
Previous experience in customer service or hospitality is advantageous but not explicitly required. A proactive and flexible approach is essential.

About you
Friendly, approachable, and professional with excellent communication skills. You take pride in your appearance and the presentation of your work environment. You are able to work effectively as part of a team and independently, demonstrating initiative and a strong customer service ethic. You must be able to handle guest requests and complaints with tact and efficiency.

Eligibility to work in the UK is required.

Qualifications
No formal qualifications are specified; however, a commitment to delivering exceptional guest service and adherence to hotel policies and procedures is essential.