Location
London

Hours
Full time, with an understanding and willingness to contribute to a 24-hour operational schedule when required.

Salary
Negotiable

About the Role
Raffles London at The OWO on London’s Whitehall is a landmark destination combining heritage and luxury within a Grade II* listed Edwardian building. The hotel features 120 rooms and suites alongside 85 branded residences, nine restaurants, three bars including one by signature chef Mauro Colagreco, the Guerlain spa, Pillar Wellness, and a grand ballroom seating 600 guests.

As a Housekeeping Floor Supervisor, you will guide and train Room Attendants on your allocation, ensuring the highest standards of cleanliness in vacant and occupied rooms to deliver a seamless guest experience. You will maintain cleanliness across bedrooms, corridors, staircases, and service areas, acting as an ambassador of Raffles values in all interactions.

Your responsibilities include directing daily tasks for room attendants and house porters, participating in departmental meetings and training, liaising with other departments, reporting maintenance faults, and ensuring smooth team operations. You will interact warmly and professionally with guests, anticipate their needs, and respond promptly to requests. Knowledge of hotel services and outlets is essential to support guest inquiries.

You will use the Knowcross system for communication and issue reporting, monitor room status, and respond to queries from the Front Office team. Additional duties may include covering for senior staff or working in other departments as required.

Leadership is key in this role; you will provide guidance and encouragement to your team, fostering creativity and recognizing contributions. You will also uphold health and safety standards by reporting hazards, adhering to emergency procedures, and promoting awareness within the department.

Experience
Essential: Proven ability to deliver high levels of service under pressure with exceptional communication and customer service skills.
Desirable: Previous housekeeping and supervisory experience, ideally within a luxury hotel environment adhering to LQA, Forbes 5* or equivalent standards.

About you
Enthusiastic and committed to offering the best service and experiences possible in any situation. Strong time management skills with the ability to multitask while maintaining a professional appearance. Excellent interpersonal skills to interact intuitively and warmly with guests and colleagues.

Qualifications
Not specifically stated, but a strong commitment to service excellence and the ability to contribute effectively to a 24-hour operational schedule are required.