Location
London

Hours
0.8 Full Time Equivalent (FTE)

Salary
£38,900 per year (including service charge)

About the Role
The Savoy, one of the world's most iconic British luxury hotels, is seeking an In-Room Dining Coordinator to join our Food & Beverage team. In this role, you will coordinate all service requirements for the Room Service department, primarily responsible for taking guest orders via telephone or verbally, processing these accurately and promptly using the POS terminal. You will communicate effectively with supervisors, butlers, and chefs regarding orders and any special requests, ensuring seamless service delivery.

Your responsibilities include managing communication with various departments, using Micros & RMS apps for room clearance, room changes, and amenity delivery, printing daily reports, updating VIP lists, and assisting with administrative tasks. You will support the In-Room Dining Manager in achieving high guest satisfaction scores by recognizing repeat guests and following standard procedures.

Key duties involve answering and prioritizing telephone calls, handling guest requests courteously and efficiently, maintaining thorough knowledge of in-room dining menus and promotions, providing recommendations, and ensuring prompt, courteous service at all times. You will liaise with the kitchen regarding menu queries, wait times, and product availability, provide accurate delivery times, and handle any delays professionally.

Additional responsibilities include ensuring correct POS posting with allergen and dietary information, coordinating IRD waitstaff and butlers, reporting guest feedback, managing guest queries and complaints professionally, upselling menu items, ensuring proper shift handovers, maintaining cleanliness and organization of the IRD office, and adhering to grooming standards.

The Savoy offers a rich history blended with innovation and a colleague-centric culture that differentiates us in luxury hospitality. Join us to create special memories for our guests while advancing your career in a prestigious environment.

Experience
2 to 3 years’ experience in a similar role within a 5-star hotel is desirable but not essential.

About you
Ability to communicate effectively with guests and anticipate their needs.
Excellent telephone etiquette.
Enthusiastic and positive personality.
Ability to remain calm and diffuse difficult situations naturally.
Profound knowledge of customer service.
Knowledge of food and beverage products.
Flexible and willing to multi-skill to meet guest and colleague needs.

Qualifications
Hotel Management diploma or similar qualification is desirable but not essential.