Location
London

Hours
Full time, with flexibility to contribute to a 24-hour operational schedule when required

Salary
Negotiable

About the Role
Your role will be responsible for taking guest orders, communicating with guests, recording and expediting orders to relevant departments whilst ensuring every detail is taken and upselling standards are met. You will deliver a luxurious and high-quality level of service to both guest rooms and residences while managing delivery and service targets. Working closely with the kitchen and rooms teams, you will ensure smooth and consistent service that surpasses guests’ expectations.

Key responsibilities include detailed and precise order taking, managing time-sensitive guest orders and requests, preparing orders for delivery and service, maintaining accurate guest records, upselling and promoting hotel goods and services, checking in with guests to ensure satisfaction, providing accurate information and problem solving, and collaborating closely with the Butler and guest services teams. You may also be required to cover additional responsibilities in the absence of line managers or senior employees and work in different departments or restaurants as needed.

Health and Safety is a priority; you will be expected to report and rectify hazards immediately, be fully conversant with all departmental Fire, Emergency and Bomb procedures, and ensure the safety of all persons and property by adhering to laws and anticipating hazards. You will also encourage a general awareness of Health and Safety within the department.

Experience
Recent experience within in-room dining or a similar role is essential. Market knowledge of competitors and event industry trends is required. Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards is desirable.

About you
You must have strong food and beverage knowledge, enthusiasm, and commitment to delivering exceptional service and experiences in any situation. Proven ability to surprise and delight guests, be detail oriented, and work effectively within a team is essential. You should have exceptional communication and customer service skills, both written and spoken, strong time management skills with the ability to multitask, and maintain a professional appearance. An understanding and willingness to contribute to a 24-hour operational schedule when required is important.

Qualifications
Ability to communicate clearly and efficiently in English, both verbal and written, is essential. A proven track record of providing high levels of service under pressure is required.